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Firm offers free covers to owners and new buyers after signal problems sparked demands for recall

Apple’s iPhone 4 conference – as it happened

Apple is offering a free rubber “bumper” to owners of the iPhone 4 to head off criticism over problems with its signal reception but dismissed suggestions that the device should be recalled.

Steve Jobs, Apple’s chief executive, said the problems had affected only “a small batch” of phones, and that it was due to an “inherent problem” with smartphones. “We’re not perfect,” he said at a press conference at Apple’s HQ in Cupertino, California. “We haven’t figured out a way around the laws of physics yet.”

Nevertheless Apple will offer the “bumpers”, which cover the sides of the phone, around the exposed metal antenna which receives the mobile signal. When users have held the phones by the bottom and left sides it has led to a loss of signal. People who have already bought a case are entitled to a free cash refund.

Jobs headed off the suggestion that Apple would have to recall the phone, following a media storm which had seen some compare the problems to those faced by Toyota, whose cars suffered problems with the accelerators and brakes. However the iPhone has not met any of the usual criteria for a product recall, such as spontaneously combusting or causing harm through heat or emission.

Jobs revealed that Apple has sold 3m of the iPhone 4 since its launch on 24 June. That indicates that the rate of sales has slowed dramatically, after 1.7m were sold in the first three days. But he insisted customer satisfaction was higher than with previous versions: the return rate was just 1.7%, he said, compared to 6% for the previous model, the iPhone 3GS released last summer.

The company said it cannot make enough bumpers to satisfy demand, but will keep the offer of the free case open until September.

Jobs admitted that there had been complaints about the phone losing signal when held by the left and bottom sides – but said that they were natural for any phone. He acknowledged they were not perfect but insisted that every phone manufacturer had problems with antenna design and interaction with the body’s tendency to absorb the phone signal. Apple’s stock rebounded as Jobs began speaking at 6pm UK time last night.

Apple’s share price fell by 4% overnight on Tuesday, knocking $9.9bn (£6.5bn) off the company’s $230bn value, as speculation grew that the phone might have to be recalled.

Since the iPhone 4′s launch, there have been many complaints about the way that the signal appears to drop off dramatically when it is held with a hand wrapped around its left and bottom sides (a problem dubbed the “iPhone Death Grip”).

Apple this week said that it had made a “simple and surprising” error in the software that displayed the strength of the signal, and on Thursday night issued a software update which changes how many bars are displayed when the signal becomes weaker.

The iPhone problems now feature in dozens of jokes. Earlier this week Kevin Turner, the chief operating officer of Microsoft, spoke at a conference about its Windows Phone 7 software.

“One of the things that I want to make sure that you know today,” he said, “is that you’re going to be able to use the Windows Phone 7 and not have to worry about how you’re holding it to make a call.”

Read Original Story…
(Source The Guardian)

Tags: 10, 3, 3gs, all, apple, apple iphone, Apples, compare, compared, free, iphone, iphone 3gs, mobile, mobile phone, mobile phones, new, phone, phones, released, sim, sol, storm, three, uk, update

It’s crunch day for Apple and iPhone 4 – what can we expect? Stay with us for coverage throughout the day

11.45am: BBC News: users are reporting new issues with 3GS devices.

As the iOS 4.0.1 update has fixed the methods of displaying signal strength in some iPhone 4 devices, it appears that a past update is causing older models to drop calls mysteriously:

“At the same time some owners of the iPhone 3GS are reporting that an earlier update to the handset’s operating system made their phone far more likely to drop calls. The dropped calls occur when the phone suddenly reboots during a conversation”.

The report doesn’t make clear which software update caused this problem or whether it affects 3G or 4 devices. Plugging one hole as another appears? Have you updated? Let us know below…

11.30am: The clamour for a bigger software update/’iDuct’ tape/anything just cranked up a notch: US Democratic senator Charles E. Schumer has written an open letter to Apple chief Steve Jobs, saying:

“I write to express concern regarding the reception problem with the Apple iPhone 4. While I commend Apple’s innovative approach to mobile technology and appreciate its service to millions of iPhone users nationwide, I believe it is incumbent upon Apple to address this flaw in a transparent manner.

“[...] The solutions offered to date by Apple for dealing with the so-called ‘death grip’ malfunction—such as holding the device differently, or buying a cover for it—seem to be insufficient. These proposed solutions would unfairly place the burden on consumers for resolving a problem they were not aware of when they purchased their phones.

“I also encourage Apple to keep its promise to provide free software updates so that bars displayed accurately reflect signal strength; I further urge Apple to issue a written explanation of the formula it uses to calculate bar strength, so that consumers can once again trust the product that they have invested in.”

Who’s your UK political tip for jumping in? Tom Watson MP? Peter Mandelson?

11.20am: So we had a smart pre-emptive move from Apple late last night with the quiet release of the iOS4.0.1 software upgrade. But did it do the trick for you?

For some, it appears to have solved the fundamental signalling problem:

But for others, the problem remains:

10.48am: It must have been quite the week at Apple’s Cupertino, California base. iPhone 4 woes have continued, the technology company set to explain all at today’s crunch press conference.

The much-maligned device has suffered fundamental problems with its mobile reception – growing uncertainty surrounding a potential recall leading to a dip in Apple’s share price and prompting more speculation over the future of the device.

While experts look for a recall of devices, customers clamour for a simple fix. We expect to see one or the other at today’s impromptu press conference. Seeking to gain the initiative, Apple last night released iOS 4.0.1 – a simple fix we’ve all being waiting for? All this and more remains to be seen.

Stay with us for comprehensive coverage throughout the day ahead of the embattled technology company’s 6pm summit. Got news? Tip us off.

Read Original Story…
(Source The Guardian)

Tags: 10, 3, 3gs, all, apple, apple iphone, Apples, bbc, consumer, deal, free, iphone, iphone 3gs, mobile, mobile phone, mobile phones, new, phone, phones, released, sam, service, sim, sol, uk, update

Growing speculation on the future of Apple’s iPhone 4 has hit the company where it hurts – and its reputation is also on the line

Apple shares dived by 4% last night, cutting $9.9bn (£6.5bn) off its $230bn value after speculation grew that the company would have to recall or issue hardware fixes for the new iPhone 4.

The fall follows a report by the independent American testing organisation Consumer Reports which said reception problems meant it could not recommend the device.

Apple was accused of censorship by removing discussions about the negative Consumer Reports evaluation from its official message boards over the weekend, though it seems now to have relented.

A number of PR experts contacted by Cult of Mac blog yesterday said a recall of the iPhone 4 was “inevitable,” comparing the situation to Toyota’s global recall of its hybrid cars earlier this year.

Yet others including Marco Arment, lead developer of Tumblr and Instapaper, say that a wholesale recall would be a step too far, but that Apple needs to “replace, redesign, or relocate the proximity sensor” – which tells the phone when it is close to the user’s head or hand and changes its radio output and screen brightness accordingly.

UK consumer watchdog Which? told the Guardian that although it had done initial tests on the iPhone 4 proximity sensor – finding that the screen is “disabled” the closer to your head the phone is held – it would carry out a “more comprehensive” review of the device in the near future.

Others have suggested that Apple should give owners free rubber “bumpers” – sold for $29 (£25 in the UK) – which fit around the edge of the phone, ostensibly to protect it from damage, but which also cut the signal loss that is at the core of the dispute.

But for Apple to do that would be tantamount to admitting that the device has a design problem, which could open it up to class action lawsuits from aggrieved buyers.

Apple has tended to decline recalling products that have had design issues, preferring to deal on a limited basis where people complain. Earlier this week it quietly announced that it would replace faulty versions of its Time Capsule backup product, after thousands of them failed after just 18 months. When a number of its iBook computers were found to have faulty soldering in 2007 by a Danish consumer investigation, it did not issue a recall.

Apple UK had no comment this morning on whether it will be making any announcements about the iPhone. UK Consumers’ Association magazine Which? said that it intended to test the phone “soon”.

Despite the fall in the technology company’s share price, it remains the largest on the US stock market, ahead of long-term rival Microsoft. And although Consumer Reports did not “recommend” the iPhone 4, other commentators have pointed out that it still ranks it highest among the smartphones it has tested – and that its second-ranked smartphone is the iPhone 3GS, the predecessor to the latest version.

Even with a growing clamour from users and testers who have discovered that the phone’s reception seems to drop off abruptly when they position their hand around the left side, the company has remained almost silent – except for a statement on Friday 2 July, when it put out a “letter” a week after the phone’s release in which it said that the dropoff in reception was due to a “simple and surprising” mistake in every iPhone’s software which meant that it overstated signal strength in weak reception.

Although the launch on 28 June saw 1.7m iPhone 4s sold in the first three days, the most successful yet of the annual refreshments to the model, it has proved to be a continual headache for Apple.
The first issue to appear was the discoloration of the high-quality “retina display“, which appears to be linked to the adhesive used to bond the glass and display together.

But the major woe for consumers has been the signal issues. Testers at Consumer Reports said that holding the iPhone at the bottom left-hand corner causes the signal to decay significantly.

Despite Apple’s low-key suggestion that there is nothing wrong with the phone, it is understood that staff on its warranty service AppleCare have been advising customers to buy a case or hold the phone in a different way.

Consumer Reports has held off recommending the iPhone 4, despite it gaining a higher rating than all other smart phones they have evaluated.

Read Original Story…
(Source The Guardian)

Tags: 10, 3, 3gs, all, apple, blog, consumer, deal, free, global, HD, iphone, iphone 3gs, largest, latest, line, mobile, mobile phone, mobile phones, months, new, phone, phones, review, service, sim, smart phone, sol, test, three, uk

Replace phone, rescue reputation, say PR boffins

Apple is facing increased pressure to say there’s more to the iPhone 4′s antenna woes than iffy signal strength readout code and to recall all the handsets it has sold so far.…

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(Source The Register)

Tags: all, apple, iphone, phone, sol, source the register

Or a shave

Some iPhone 4 buyers have solved the handset’s infamous “Death Grip” reception problems by taping, cutting, shaving, or re-seating its SIM card.…

Free On-Demand Webcast – Virtualizing the Hard Stuff

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(Source The Register)

Tags: card, free, iphone, phone, sim, Sim Card, sol, source the register

Microsoft ‘missed a generation’ on the mobile side, but chief executive Steve Ballmer insists that the company’s upcoming Windows Phone 7 will ‘give you a set of Windows-based devices which people will be proud to carry’

Steve Ballmer has admitted that Microsoft “missed a generation” on the mobile side but insisted that the company’s upcoming Windows Phone 7 – which has garnered “really quite nice reviews” – “give you a set of Windows-based devices which people will be proud to carry at home, and which will really fit and support the kinds of scenarios that enterprise IT is trying to make happen with the phone form factor.”

In his speech to the company’s Worldwide Partner Conference, which brings together companies that sell, develop and use Microsoft products, Ballmer, head of the company for the past 10 years, said that slates devices and mobiles are “certainly an area where, how do I say it, we feel all of the energy and vigor and push that we have ever felt to innovate, to drive hard, to compete.”

But without naming any of the rivals who have overtaken Microsoft’s mobile sales – such as the iPhone, launched in 2007, which Ballmer initially dismissed, or Android, the Linux-based mobile platform from Google which now outsells both Windows Mobile (soon to be superseded by the incompatible Windows Phone) and Apple’s iPhone – Ballmer insisted that Microsoft is focussed on getting the IT functions within organisations to offer Microsoft solutions to staff: “So, I encourage you, and certainly we’re going to reach out vigorously to work together with you, and to drive enterprise IT, as well as the consumer, the people who work for the businesses we serve, they’ve got to come into IT and say, I want a Windows 7 slate. I want a Windows Phone 7. And we’re absolutely hell-bent and determined to drive that volume with IT as well as with the end consumer.”

Ballmer made no mention of the abrupt cancellation last month of the KIN social networking phones, which were meant to be the result of its billion-dollar acquisition of the Danger mobile company.

Now the company has unveiled a number of services to go with Windows Phone – whose release date is still not set. Windows Phone Live, a companion online service, was announced today. Pitched in the same territory as Apple’s paid-for MobileMe, used for over-the-air synchronisation of iPhone contacts and calendars, it is intended to provide remote synchronisation, remote wipe, and a central location for pictures, contacts, calendar and notes within 25GB of storage. But unlike MobileMe, Microsoft will provide the service free to all Windows Phone customers – apparently for the duration of the phone contract.

Beta versions of the Windows Phone development tools were made available: the new API is nearly feature-complete, with updated push notifications and accelerometer interfaces. The Community Technology Preview back in March allowed for feedback from the development community and Microsoft have said it has been “blown away by the early apps”. Pre-productions devices will be shipped later this month to selected developers, as well as deployment and testing labs in major cities. And earlier this week a group of Polish students were the first non-developers to get pre-production Windows Phone devices.

Appreciating that having applications ready for the launch of the devices later this year is essential to success, Microsoft is running a virtual live class for interested developers in the platform.

There are rumours that HTC – which used to be the biggest licensee of Windows Mobile, but has recently turned towards Android – will launch the first Windows Phone 7 handset in the UK, to be called the HTC Gold, though there is no confirmation from mobile networks or from HTC. There are also

“leaks” claiming there will be models called the HTC Mondrian and Mozart, also running Windows Phone 7 on 800 x 480 screens without a QWERTY keyboard, with Internet Explorer Mobile 7.

Read Original Story…
(Source The Guardian)

Tags: 10, all, android, apple, consumer, contract, drive, free, google, HTC, iphone, line, mobile, mobile phone, mobile phones, mobiles, networks, new, phone, phones, review, reviews, sam, service, sol, test, tmobile, uk, update, world

New Mobile & Latest Deal News!

We have an exclusive deal for you on the iPhone 4 with nothing to pay upfront. It’s on Orange Solo, costing £47 per month on a 24m contract. It comes with 1200 minutes, 200 texts, 750MB of mobile data and 750MB of Wi-Fi data.

Not familiar with iPhone 4? Want to know what all the fuss is about? The new Retina 3.5 inch display on the iPhone 4 hits you with a clarity of visuals not yet experienced on a smartphone. The individual pixels are so fine the human eye cannot see them and so brings an unparalleled high-definition experience. The 5 megapixel camera takes full advantage of this optical range and offers tap-to-focus, geo-tagging, LED flash/light, iMovie editor and video capture at 720p/30fps.

Multitasking no longer drains the battery and allows the built-in iPod to play music and videos whilst downloading the latest iBook or navigating your journey with the help of A-GPS, maps and a digital compass. The fun side of the iPhone offers 3D motion-sensing game play and the Safari Web browser gives access to more than 200,000 downloadable applications as well as putting the Internet at the touch of your fingers.

In-call features include 2 video cameras that can capture the user as well as their surroundings and dual microphones for a superior quality of sound. Messages are kept in one unified inbox and the menu assists in keeping things organised with applications that can be placed into folders.

The 16GB Apple iPhone 4 has a stylish design with a black stainless steel band and flat glossy surfaces with a fingerprint resistant coating. Truly the must have gadget for 2010, the iPhone 4 is set to make most other smartphones look rather mediocre.

Compare all iPhone 4 16GB deals

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Reception issues plaguing the iPhone 4 show no signs of ending after Apple’s
technical support line confirmed today that an upcoming software update will not
solve the problem.

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(Source Yahoo UK News)

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With iPhone and iPad sales responsible for the majority of Apple’s revenue, the company is losing interest in what was once its keystone product

In the technology world, the name Mary Meeker is one to conjure with. Her official job title is managing director at the investment bank Morgan Stanley. Unofficially, her title (granted by Barron’s, a specialist financial publication) is “Queen of the Net”. This is mainly because her regular research reports on “internet trends” have become required reading for anyone interested in understanding what’s going on in the networked economy.

But it also has something to do with the fact that she’s been around a long time. In August 1995, for example, her employer was the lead manager on the Netscape IPO which triggered the first internet boom, and she was the firm’s leading research analyst. In August 2004, Morgan Stanley also led on the Google IPO – and guess who was their leading analyst then too. Given the seven to one ratio between internet and calendar years, this means that Ms Meeker has been watching the industry for about 105 internet “years”.

Her latest “internet trends” presentation is a powerpoint essay so overloaded with data it would cause Edward Tufte, the celebrated expert on data visualisation, to faint. For me, two charts in particular stood out. The first shows sales of smartphones and PCs on the same timescale. It suggests that, sometime in 2012, sales of the phones will exceed those of PCs. The second chart contains two pie-charts which capture the distribution of Apple’s revenues in 2007 and 2010. The differences are striking.

In the second quarter of 2007, for example, 47% of Apple’s revenues came from its Macintosh range of computers. The iPod accounted for 29% of revenues and iTunes for 11%, while “Others” accounted for the remaining 11%. The iPhone brought in 0% for the simple reason that it didn’t go on sale until that summer.

Spool forward to the first quarter of 2010 and, according to Meeker, the iPhone now brings in 40% of Apple’s revenues, while the iPod and iTunes together account for 24%. Sales of Macintosh computers are now responsible for only 28% of the company’s sales. These are the numbers which underpin Steve Jobs’s recent assertion that Apple had become a “mobile devices” company.

He followed up with a new metaphor, likening PCs to “trucks” – ie things that companies need to have but which few individuals own. This kind of talk prompted journalists to wonder whether his long-term strategy was to get out of the computer business altogether. In a nicely ironic touch, a blogger wrote a “Dear John” letter from Steve to the Mac (you know the genre: “It’s been lovely knowing you but I feel that the time has come for us to realise our individual potentials separately…”). This triggered a terse, irritable response from Jobs. Suggestions that Apple was thinking of dropping the Mac were, he emailed, “completely wrong. Just wait”.

Well, we’re waiting. Some seasoned Mac users are beginning to get impatient. Dan Gillmor, the prominent Silicon Valley observer and evangelist for “citizen journalism”, has been a Mac user for many years, but recently announced that he’s moving to Linux running on the beautiful new ThinkPad laptops emerging from Lenovo. Other Mac users are beginning to mutter about whether Apple has essentially lost interest in what was once its keystone product. Sure, the company continues to make incremental improvements in the MacBook, Mac mini and iMac lines, but somehow the fire has gone out.

In a way, that’s not surprising. Companies go where the commercial opportunities are. The inescapable conclusion to be drawn from Apple’s recent history is that the spectacular growth opportunities are in mobile devices, not deskbound computers or even laptops. The iPad is selling at a rate of a million a month. More than 1.4 million of the new iPhones were sold in the first four days. And the pace seems to be increasing. It took the first iPhone 74 days to reach its first million. The iPad got there in 28. Only things like the Nintendo Wii (13 days) shift faster. Then there’s the small matter of the 40% contribution the iPhone now makes to Apple’s bottom line. In those circumstances, if you were Steve Jobs, what would you focus on?

For the rest of us, the thing to focus on is the way smartphones are overtaking PCs as the gateway that most people will use to access the internet. There are now only three players in that game – Apple, Google (via the Android operating system) and RIM (makers of the BlackBerry). Until recently, I would have said that the (open, permissive) Google/Android system would win out over the (closed, tightly controlled) Apple device. But sales of the new iPhone lead one to wonder if it will be Apple, and not Google, which replaces Microsoft as the company we love to hate.

Read Original Story…
(Source The Guardian)

Tags: 10, 12, 3, all, android, apple, Blackberry, blog, email, google, growth, iphone, latest, line, maker, mobile, mobile phone, mobile phones, new, phone, phones, sam, sim, sol, test, three, Touch, uk, world

Every iPhone ever made uses a ‘totally wrong’ formula to show signal strength, says Apple, after antenna complaints

Apple has confessed that it has discovered that every iPhone uses the wrong formula to calculate how strong a signal it is receiving – meaning that it seems to show good reception when the signal is weak. It has promised a software fix for the problem “within a few weeks” which will match that used in other phones.

The explanation, in which the company says it used “totally wrong” calculations to work out the strength of the signal, seems to explain why some people have complained to the company that they see a dramatic dropoff in the signal strength displayed when they hold the iPhone 4 in a particular way. Within hours of the phone being delivered to customers last month, dozens had posted videos on YouTube showing that the number of “bars” indicating reception strength fell abruptly when they picked the phone up from a desk.

Apple says in a press release on its site that it was “surprised” after the launch of the phone to read reports of reception problems, especially those who reported that the signal strength dropped completely – from five “bars” (the strongest reception) to none when held in a way that covers the antenna on the bottom of the phone.

But after getting “hundreds of emails from users” and seeing articles about the problem, it took the phones back to its laboratories – and discovered, it says, that it has been measuring signal strength wrongly since the very first iPhone, in a development it calls “simple and surprising”.

The company explains: “Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays two more bars than it should for a given signal strength. For example, we sometimes display four bars when we should be displaying as few as two bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying four or five bars. Their big drop in bars is because their high bars were never real in the first place.”

That would mean that the apparently strong reception that vanished when the phone was picked up was a mirage – and that the abrupt falloff was because the signal strength dipped below the normal levels for a lower range of bars.

The review site Anandtech investigated the iPhone 4′s reception earlier this week, and found that there is comparatively little difference between the signal strength needed to get four “bars” and one: a difference of 12 decibels’ signal strength is enough to boost the apparent reception from one to four bars. A difference of 10dB is equivalent to a tenfold difference in the power of the signal, and a 3dB difference equates to a factor of two in the signal power.

Other phones use different measures to indicate signal strength: different versions of RIM’s BlackBerry, for example, will show only two bars out of five with a signal strength of -80dB – which would be enough on the iPhone to show five bars.

Apple says it intends to fix the problem with a software update which will mean that the displayed signal strength matches the formula recommended by AT&T, the sole phone provider for iPhones in the US. There is no comment yet from UK phone providers as to whether the formula they recommend for signal strength is the same as AT&T’s. Nor is AT&T’s measurement system available online: the phrase “recommended formula” does not appear in any of its developer documentation, and an AT&T representative said that “You will need to speak to Apple about its letter.”

But Apple insists that the iPhone 4′s wireless performance is “the best we have ever shipped” and that for the vast majority of users, “this software update will only make your bars more accurate”.

The company is facing a class action in the US from angry buyers of the iPhone 4 who have complained that Apple knew about the issues with the antennas before the phone was released. The company has not yet responded to the lawsuit, though in its letter it points out that dissatisfied customers can return their phones for a refund.

Read Original Story…
(Source The Guardian)

Tags: 10, 12, 3, all, apple, best, Blackberry, email, iphone, line, mobile, mobile phone, mobile phones, new, phone, phones, released, review, review site, sam, sim, sol, uk, update

Famous sports brand’s first handset inbound

Sagem today launched its Puma-branded handset in Europe, lauding not only the mobile’s famous sports brand but also its built-in solar panel.…

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(Source The Register)

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Introduced in April as the result of the Danger acquisition, the Kin phones are already history and will not be sold in Europe. Now everything hinges on Windows Phone

Microsoft has taken the Kin – a shell-shaped mobile that emerged from its purchase of the Danger brand – out to the back and shot it.

Slow sales in the US mean that it’s not going to be released in Europe (sorry, Windows Mobile fans) and that instead Microsoft is going to focus on Windows Phone 7, its upcoming revision to its entire mobile operating system.

In a statement to CNet News, which got the story first, Microsoft said “We have made the decision to focus exclusively on Windows Phone 7 and we will not ship KIN in Europe this fall as planned… Additionally, we are integrating our KIN team with the Windows Phone 7 team, incorporating valuable ideas and technologies from KIN into future Windows Phone releases. We will continue to work with Verizon in the U.S. to sell current KIN phones.”

The Kin had a lot of advertising behind it in the US, including TV, web, print and radio ads. But it didn’t make any difference.

The Kin was unveiled only in April, to be sold through Verizon in the US and slated for Vodafone in the UK in Europe in the autumn.

Among the elements that were being pushed by Microsoft as putting the Kin ahead of the pack were “deep social networking integration”. However, it was never part of the main thrust of Microsoft’s mobile strategy, which now revolves around the as-yet unreleased Windows Phone.

Michael Gartenberg, a consumer analyst, said he suspected part of the reason for the poor sales was Verizon’s data pricing plans.

The Kin was part of a project being run within Microsoft called Pink, which was developed in parallel to the Windows Phone 7 project, whose products are scheduled to be released later this year.

However Microsoft’s decision to kill the Kin means that for now it will struggle even further to maintain market share in the smartphone market, where it has been losing out to Apple’s iPhone and especially to Google’s Android platform, while Nokia has maintained its lead, with RIM, maker of the BlackBerry, holding its own in second place.

The Kin devices, which had a slide-out QWERTY keyboard, were made by Sharp, but Microsoft determined the software, online services and hardware.

At the unveiling in April, Patrick Chomet, group director of terminals at Vodafone, said “Kin has a unique and intuitive way of engaging with the user, enabling them easily to share experiences and stay in touch with their friends.”

Read Original Story…
(Source The Guardian)

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Subscribers to discount website Groupola can pick up handset for £400 less than Apple charges – if they are quick enough

A discount website specialising in ‘city deals’ is offering users the chance to purchase the new Apple iPhone 4 on 1 July for just £99, compared to the £499 Apple charges . Groupola.com only has a limited number of handsets available and is offering them exclusively to its email subscribers.

It says it is able to offer such low prices because it relies on group-buying to regularly offer discounts of up to 90% on events and products across the UK’s major cities and tourist attractions.

O2 is selling the 16GB iPhone 4 for £209 if you sign up to an 18-month contract and spend £30 a month, while Vodafone wants £219 for the 16GB version if you also spend £30 a month for 18 months. You can compare packages here.

Mark Pearson, managing director of Groupola, says: “Given that the iPhone 4 sold out through pre-orders alone in just 48 hours through the Apple store, we thought it was only right to offer loyal Groupola.com discount hunters another bite of the cherry. We’ve proved that the concept of group buying can work within the UK.”

To purchase the iPhone for £99 you need to be an email subscriber, so you’ll need to visit the site and sign up to receive daily alerts. You will be sent a link on 1 July which will allow you to purchase the phone on 2 July on a first come, first served basis.

“My advice is to open the link the second the clock ticks over at 9.30am – by 9.31am you may already have been too late,” adds Pearson.

The firm has admitted that the deal is a loss-leader and there is only a limited number of phones available. It has also said that people can easily unsubscribe from the daily alerts should they wish to.

Read Original Story…
(Source The Guardian)

Tags: 10, 3, all, apple, apple iphone, charges, compare, compared, consumer, contract, deal, Deals, email, iphone, mobile, mobile phone, mobile phones, months, new, o2, phone, phones, prices, sol, uk, vodafone

Mobile company claimed its 3G network reached most people, but ad watchdog said this could not be substantiated

The advertising watchdog has forced Orange to retract a claim that its 3G network reaches more people than competitors’ networks, after a challenge from rival company 3.

A press ad run by Orange for its mobile broadband made the boast that “the Orange 3G network covers more people in the UK than any other operator”.

Hutchison 3G Ltd, parent company of 3, challenged the line, arguing that on the basis of population coverage it had the largest UK 3G network.

Orange argued that it had the biggest network measured by population coverage, while admitting 3 was larger by geographical coverage.

The mobile operator said that its own population coverage percentages “were calculated based on a marriage of in-house tools and recognised public domain population to location information and that the claim was capable of objective substantiation”.

However, the Advertising Standards Authority said that while Orange may have intended the ad to solely mean covering more people where they lived – as opposed to wherever they might geographically go – the claim was ambiguous.

The ASA checked Ofcom’s UK geographical coverage maps for the big five mobile companies and found it was not ranked No 1.

As a result the ASA banned the ad, ruling that it was misleading because Orange could not substantiate the claim as it was not based on directly comparable measurement and reporting methods.

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(Source The Guardian)

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Trim your Sim

Those of you buying an iPhone 4 or an iPad 3G will face the issue of getting Micro Sim card replacements. You have three options:…

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(Source The Register)

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New Mobile & Latest Deal News!

Free on Vodafone with 9 months half price line rental via redemption cash back. Great deal on Samsung’s stunning Android phone with its 4 inch Super AMOLED display.

The Samsung Galaxy S has the Android 2.1 operating system and a high performance 1GHz processor to provide a superb user experience via the TouchWiz interface. The 4 inch super AMOLED display and resolution of 800×480 pixels place this smartphone in league of its own.

Web browsing is provided by a 3G HSDPA Internet connection and ensures the experience rivals that of a home computer or laptop. Google Talk, YouTube and a media player are but a few of the features the Galaxy S gives access to and with A-GPS support and Google Maps nothing has been forgotten in this must have package. The 5 megapixel camera utilises image stabilisation and auto-focus to capture high quality pictures and has the flexibility to be used as a HD video recorder.

Connectivity options include Bluetooth and quad-band reception for a better experience when overseas. SMS, MMS, instant messaging and email access ensure you can keep connected by your choice of format wherever you may go. Dimensions of 122×64x10mm make this smartphone pocket friendly and at only 118g it can be carried around almost unnoticed. The Galaxy S comes with 8GB internal memory, which can be upgraded with an additiona 32GB microSD card.

Compare all Samsung Galaxy S deals

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Chief executive Steve Jobs hails ‘most successful launch in Apple’s history’ despite reported problems over phone reception

Apple says it sold 1.7m iPhone 4s in its first three days, a record for the newest version of its top-selling product, and the company could have sold more but for production constraints. The latest model features video calling and an updated body, although some users have reported problems with reception, apparently due to a design flaw.

Steve Jobs, Apple’s chief executive, called the iPhone 4′s launch “the most successful in Apple’s history” but added: “We apologise to those customers who were turned away because we did not have enough supply.”

Research in the US by the analysts Piper Jaffray and in the UK by AQA suggests that 77% of iPhone 4 buyers queueing outside stores on the first days were upgrading from previous models – implying that 23% of buyers were new to the platform.

The record sales have come despite shortages of the smaller-capacity 16-gigabyte version of the iPhone, which is coloured white. Apple apologised last week and said it would be unable to fulfil early demand for them. By comparison, the previous iPhone 3GS model, launched a year ago, sold 1m in its first weekend.

Apple is competing for market share in the smartphone arena with RIM, maker of the BlackBerry brand; Google’s Android software, which is used by multiple handset makers; and Nokia, which has the lion’s share of the smartphone market but which has seen its share and profitability shrink since Apple and Google entered the market in 2007.

Analysts reckon Apple will be able to sell plenty more of the devices: Colin Gillis of BGC Partners in New York and Andy Hargreaves of Pacific Crest Securities in Portland, Oregon, project that Apple will have sold 2m to June 26, the end of the company’s fiscal quarter. Gene Munster, an analyst at Piper Jaffray in Minneapolis, had previously estimated 1m to 1.5m.

Apple had a difficult time getting enough touch screens to meet demand for the device, said Ashok Kumar, an analyst at Rodman & Renshaw in New York, so the early sales figures may not be an accurate reflection of demand. “It’s too early to say if this is negative,” said Kumar.

While Apple has some production constraints, the company “has a captive audience”, he said. “Demand for the iPhone 4 is not yet satiated so it just gets pushed out into subsequent quarters.”

The iPhone sales results follow Apple’s statement last week that it sold more than 3m of its iPad tablet computing device in the first 80 days. With the iPad, introduced April 3, and the three-year-old iPhone, Apple has widened its business beyond the Macintosh computer and iPod media player.

Sales of the iPhone accounted for 40% of Apple’s revenue last quarter. The device has shown an upward trend in sales: the first sold 700,000 on its first weekend in June 2007, despite a high price that was later cut. In 2008, the iPhone 3G sold 1m in its first week.

Apple’s share price has more than doubled since the original iPhone’s release on 29 June 2007, and it passed Microsoft as the largest technology company by market value late in May.

Some iPhone 4 customers have reported trouble with the new antenna design, which uses a stainless steel band on the outside of the casing. The phone signal drops when users cover the bottom left corner of the device with their palm.

Apple responded by recommending holding the phone differently or using a case to solve the problem. Customers in the five countries began lining up days in advance to buy the device. Apple said the iPhone will be available in 88 countries by the end of September.

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(Source The Guardian)

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More than 1.7m, apparently

Can 1.7m punters be wrong? That’s how many folk had snapped up Apple’s iPhone 4 by close of play Saturday, 26 June – three days after the handset went on sale.…

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(Source The Register)

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The chief executive of the search giant believes smartphones will empower the poor and is the equivalent to the arrival of TV

Phenomenally successful, but also imitated, envied and feared – Google is the technological icon of our time. But is its ubiquity and influence a force for good?

Chief executive Eric Schmidt has no doubts. He tells the Guardian that Google has been instrumental in a generational shift in democratising information. “Over my lifetime, we are going to go from a small number of people having access to most of the world’s information, to virtually everybody in the world having access to virtually all of the world’s information,” he said. “That’s because of web search, cheap phones and automatic translation. That’s a pretty amazing achievement and Google is part of that.”

Yet with Google active in so many areas, from shopping to video and translation to music, its competitors are becoming more numerous and opponents more vociferous. Schmidt admits: “We try to do everything … We don’t shake off the big goals.”

In an interview ahead of his keynote presentation at the Guardian’s Activate Summit on Thursday, he makes it clear Google is positioning itself for the future through mobile, with the development of its Android mobile system and with subsequent Google-branded handsets. He is keener to talk about this area than the battle with newspaper groupss such as News International, whose paywall model is partly based on what it considers Google’s parasitical attitude to original content.

The mobile battle pitches the three biggest tech firms against each other: Google, Apple and Microsoft. Analyst Gartner puts Android as the world’s fourth most-popular smartphone operating system in the first quarter of 2010 – ahead of Microsoft in a market it joined less than two years ago but behind Symbian (Nokia), Research in Motion (Blackberry) and Apple.

“I believe that the very best engineering is now going on the mobile devices — the hardest problems and the most clever solutions,” says Schmidt. “You know who the person is and where they are, and you don’t get that from a desktop app.” The 50,000 apps built for Android, mostly by third-party developers, cover almost every topic, but the one killer app is still Google itself, says Schmidt.

Schmidt describes how our online lives are now more personal, social and mobile. “When people are awake, they are now online, and that has a lot of implications for society and for Google,” he says. Google’s secret, he adds (though it’s not much of a secret), is that it can handle more data than its rivals because it has larger networks and data centres. Google in effect pulled its business from China earlier this year after moving the operation to Hong Kong, bypassingChina’s censorship regime. Google, whose company motto is “Do no evil” had been heavily criticised for its decision to do business in China and its rethink was welcomed by the industry. It also increased pressure on rivals who still operate there.

“Google doesn’t necessarily do things that other companies do. We have our own set of principles that we work hard on. In the China case, the decision was made not for revenue – it was about what we were willing to deal with. We want to be a good global citizen and we believe very strongly in the openness of information.”

Another key push from Google is encouraging governments to open information to the public, via formats that developers can build useful public services around. One recent victory for open data campaigners in the UK was Transport for London opening its travel data for commercial use, but the coalition government has indicated it may establish a broader public “right to data” that will have to be provided by local and national authorities.Schmidt says Google’s policy is to encourage governments to open their data to the public. The California-based company has teams helping to prepare “non web-resident” archives and databases for the web. “It is no longer acceptable online for government researchers to publish documents read by 500 people in printed form,” he says. “It needs to be web first.

Once that happens, there are lots of interesting things you can do to correlate real-time information, if that is what is needed, or put it on a map … government services are fundamentally about where people are, about what is going on in my town or my school.”

These projects are just as relevant in developing countries, where the introduction of smarter, cheaper phones has created a powerful network. How does Google help developing countries break through the digital divide, and ensure the opportunities of the web are open to all? “Hardware manufacturers are being incentivised to make higher volumes of lower-priced mobiles, and prices have fallen dramatically. But a young person now in pretty much any country, if they have a mobile device, can get access to pretty much all the world’s information and get it translated into their own language.”

Arriving at Google in 2001 after a career spent in Silicon Valley, Schmidt is still excited by its possibilities. “That’s a big news thing – that’s equivalent to the arrival of television.”

For more information on the Activate Summit, visit guardian.co.uk/activate

Read Original Story…
(Source The Guardian)

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Owners of Apple’s latest phone are resorting to a bit of duct tape or a dab of nail polish to solve its reception problems

Want to know the must-have item for owners of the new iPhone 4? A bit of duct tape – or a dab of nail polish.

The reason: despite Steve Jobs’s describing the positioning of the antennae which pick up the mobile signal on the outside of the phone, rather than the inside, as “brilliant engineering”, a number of users have discovered that if it is held from the bottom, the signal strength drops off dramatically – because their skin changes the electrical properties of the antennae.

Now, Jobs has informally – and Apple formally – acknowledged the issue: in email replies to owners of the new phones complaining about the problem, Jobs gave a simple response. “Don’t hold it that way,” he told one.

Apple’s slightly longer statement notes that: “Gripping any phone will result in some attenuation of its antenna performance with certain places being worse than others … this is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.”

Some users have found tape or nail polish on the corner is a solution.

With the iPhone 4 having been a sellout in many stores – and Vodafone emailing customers whom it promised supplies to tell them that it cannot satisfy them – the problems are an embarrassment for Apple, which had to overcome early problems with wireless reception on its tablet-style computer, the iPad, when that was launched in May.

Dozens of people have posted videos on YouTube showing how the signal reception for 3G voice and data networks falls off when it is held so that the hand touches the antenna parts on the bottom of the phone. Companies selling silicone casing for the iPhone 4 report that they have already been busier, as word of the problem has spread, than they were for last year’s release of the iPhone 3GS.

Professor Joe McGeehan, head of the Centre for Communications Research at the University of Bristol, and an expert in mobile antenna technology, said: “The hand does have a de-tuning effect on the antenna of any mobile phone: it changes the frequency that it responds to due to capacitative effects. How much it affects it depends on the materials surrounding it. If previous iPhones didn’t have this problem, then you have to ask: what’s changed, and might that be causing it?”

Antenna expert Spencer Webb said all mobile phones house the antenna in the bottom of the phone, to minimise the radio output near the head so that the phone will pass safety testing by the US Federal Communications Commission (FCC). “The iPhone 4 has two symmetrical slots in the stainless frame,” Webb wrote. “If you short these slots, or cover them with your hand, the antenna performance will suffer. There is no way around this, it’s a design compromise that is forced by the requirements of the FCC, AT&T, Apple’s marketing department and Apple’s industrial designers, to name a few.” He said he had upgraded to the new iPhone, despite the concerns. “I voted with my dollars,” he said. “Sometimes an antenna that’s not great, but good enough, is good enough.”

Apple offers a solution: “bumpers” which fits around the edge of the phone. But at £29, they are too pricey for many to consider – and have not pleased people who think their phone should work correctly out of the box.

Read Original Story…
(Source The Guardian)

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