Signs Voda UK for heavy lifting

TalkTalk is to launch its own mobile phone service, thanks to a deal with Vodafone UK.…

Read Full Story…
(Source The Register)

Free broadband firm TalkTalk promises competitive prices in mobile services deal with Vodafone

Internet and phone firm TalkTalk has struck a deal with Vodafone to launch a mobile service under its own brand.

TalkTalk, which helped revolutionise the broadband market by introducing “free” internet access four years ago, will offer both contract and pre-pay tariffs to existing customers from the autumn.

Market watchers will be looking to see whether the company, the second-largest residential broadband provider in the UK, will have as big an impact in the mobile industry as it did in on internet services.

Chairman Charles Dunstone said TalkTalk, which was spun out of Carphone Warehouse earlier this year, would make a “gentle” entry into mobile services, but would offer competitive prices.

“It will be a way to add a very good value mobile package to the account you have with us for your fixed-line phone and broadband,” he said.

TalkTalk entered the phone market in 2003 and the broadband market in 2006. Carphone Warehouse, meanwhile, still has its own mobile venture called TalkMobile, which also uses Vodafone’s network.

News of the mobile phone service came as TalkTalk announced first-quarter results which showed it added 34,000 net broadband customers in the second quarter, taking its total to 4.23 million. That puts it ahead of Virgin Media, which announced earlier this week that it had 4.21 million customers, having added 28,100 in the quarter. BT said yesterday it had 5.2 million broadband customers, adding 96,000 in the last three months, although it does not split out its residential customers from its large base of business users. The UK’s fourth-largest broadband provider, BSkyB, meanwhile, added 119,000 broadband customers in the quarter, taking its total customer base to 2.6 million.

TalkTalk’s average revenue per broadband user was £23.90, slightly up on a year ago. TalkTalk, which bought rival Tiscali a year ago, said its share of net broadband adds was about 10% this quarter, keeping it on track to add 140,000 to 180,000 customers over the year as a whole.

Revenues climbed 31% in the quarter to £444m, broadly in line with expectations.

The company said it remained confident it would deliver 6-8% revenue growth, and 20% growth in normalised earnings per share and dividends per share for the year to 31 March 2011.

Vodafone, meanwhile, has a number of other wholesale deals which allow companies to use its network to become what are termed mobile virtual network operators (MVNOs). It provides network coverage for BT, Asda and Lebara, which targets the UK’s immigrant population.

Read Original Story…
(Source The Guardian)

LONDON (Reuters) – Internet and phone provider TalkTalk signed a deal with Vodafone to launch a mobile voice and data tariffs under its own brand, creating a larger bundle of services from the autumn.

Read Full Story…
(Source Yahoo UK News)

LONDON (Reuters) – Internet and phone provider TalkTalk signed a deal with Vodafone to launch a mobile service under its own brand, adding mobile voice and data tariffs to its bundle of services to match competitors.

Read Full Story…
(Source Yahoo UK News)

LONDON (Reuters) – Internet and phone provider TalkTalk has signed a deal with Vodafone to launch a mobile phone service under its own brand, the Times reported on Friday.

Read Full Story…
(Source Yahoo UK News)

Microsoft has signed a deal to bring cloud computing applications to
customers of the LG Uplus telecommunications service.

Read Full Story…
(Source Yahoo UK News)

Verizonites munch more

When AT&T’s wireless service buckles and chokes, defenders say that Big Phone’s infrastructure is being overloaded by iPhone users — but a new study shows that Josbian handheld owners’ data hunger is handily eclipsed by that of users of Verizon data plans.…

Read Full Story…
(Source The Register)

The 2010 Verizon Data Breach Investigations report, based partly on
information provided by the US Secret Service, has found that data breaches in
2009 involved more insider threats, greater use of social engineering and the
continued strong involvement of organised criminal groups.

Read Full Story…
(Source Yahoo UK News)

Organised crime accounted for 85 per cent of all data stolen in external
attacks on companies, according to a report carried out by Verizon Business in
conjunction with the US Secret Service.

Read Full Story…
(Source Yahoo UK News)

Internet service providers (ISPs) routinely overstate broadband speeds, and
rarely provide anything near the advertised capabilities, according to new
research by Ofcom.

Read Full Story…
(Source Yahoo UK News)

UK comms regulator Ofcom has forbidden
BT from increasing wholesale service charges on other ISPs to part-fund a reduction
in its pension deficit.

Read Full Story…
(Source Yahoo UK News)

Back in May, Rupert Murdoch told investment analysts he would use a press conference “in about three to four weeks” to announce “an innovative subscription model” together with “a number of publishers, device makers and technology companies”.

The press conference never came. But that doesn’t mean News Corp (NSDQ: NWS) isn’t convinced enough of the chances online content subscriptions can work to make them a central pillar of its own business all by itself.


Photo by AMagill on Flickr. Some rights reserved

• About the same time, News Corp should have unveiled the subscription project, it made an alternative announcement… it acquired the IP to the Skiff e-reader platform…

• … And it took a stake in Journalism Online, the Steve Brill-Gordon Crovitz startup helping newspapers charge online. At the same time, John Houseman was appointed as president of News Corp’s digital journalism initiative, responsible for driving and managing new business efforts in “premium digital journalism”.

• The Times and Sunday Times newspapers websites relaunched and have become the first News Corp consumer titles to start charging. (News Corp acquired one of the most famed news subscription offerings in WSJ.com as part of Dow Jones and is expanding paid access to multiple devices.)

• iPad editions debuted for The Times (£9.99 a month) and The Australian, (AUS$4.99 a month) through iTunes in-app payments, each making a big splash initially and satisfying Murdoch’s big belief in mobility. The Times app has had some rocky moments with those in-app payments, with an unknown number of subs getting free months as a result.

• Hulu, in which News Corp has a stake together with Disney (NYSE: DIS) and NBC Universal (NYSE: GE), also launched its long-expected $9.99-a-month premium service for online, iOS and consoles.

• Fox Mobile offered up Bitbop, an unrelated subscription effort compared to Hulu for mobile.

• BSkyB (NYSE: BSY) took its iPhone TV app on to iPad, but at a premium – the same price as a satellite subscription.

• News Corp’s UK newspapers have been blocking the Meltwater search crawler for not paying one of two new licenses required for the privilege.

• And now MySpace Music is apparently considering adding a subscription music service.

There was no industry-wide consensus working together with News Corp, nor even any big joined-up News Corp-wide project apparent – no Times delivery bundled with a Sky TV subscription (as some folks speculated), for example. One partnership that News Corp is taking part in – Next Issue Media, often described as (what else) Hulu for magazines, finally appointed a chief executive but has yet to make any public progress toward an online subscription newsstand or advertising model.

But each of these developments reeks of “innovative subscription model”, just without the “number of publishers, device makers and technology companies” Murdoch described.

Murdoch’s suggestion did succeed in firing up a News Corp that already has ample experience building its own content businesses with continuous, multiple income streams. BSkyB is one of the most successful pay-TV businesses in the world, with average annual revenue per customer now at £503 ($769) a year, and Fox is well used to getting subscription revenue, albeit in the form of license fees from cable operators.

There’s little which links together any of these initiatives as far as consumers are concerned, and the model is often delivered in executed in different ways across the corporation’s many distinct media brands. But, inside News Corp, there’s an increasingly firm belief it can go on validating the recurring paid content model in its own image.

Read Original Story…
(Source The Guardian)

Samsung has stepped up its marketing game against the Apple iPhone, sprinkling free Galaxy S devices across the twittersphere

Samsung is out with the stretchers, running full tilt towards the customer carnage left by antennagate. Yes, if you’re a disgruntled iPhoner, Samsung is coming for you.

Via Twitter and Facebook, Samsung is giving away (yes, literally giving away) its Galaxy S device, mostly to a “cross section” of customers reporting iPhone reception problems. And so comes the belated response to Apple chief executive Steve Jobs and his public dressing down of other devices – including the Samsung Omnia 2 – last week.

In a press statement, Samsung says: “Recently there has been a real increase in online activity from consumers dissatisfied with some of our competitors’ products.

“We decided to contact a cross section of individuals to offer them a free Samsung Galaxy S as a replacement, as we’re confident that once people have the phone in their hands, they’ll see how impressive it is for themselves.”

Samsung apparently started handing out the Android-powered devices ia Twitter on Wednesday.

Tiffany Nieuwland, Conde Nast digital marketing staffer, was among the first to be offered one after bemoaning the number of dropped calls she gets. Jose Espinosa, director of digital services at Connect Group, was next up for a Galaxy S in the post. And then DigitalNetwork, a London-based search and digital recruitment company.

You get the picture, right? Less a “cross section of customers reporting iPhone reception problems,” more of a cherry-picked bunch of digital influencers.

Will Critchlow, co-director of web marketing and development company Distilled, appears to have been the first recipient of the kindly offer. He received his no-strings Samsung phone this morning – with a handwritten courtesy note attached, no less.

“I asked my followers what phone I should get, a few people got back with various links, one of which I retweeted. It appears that’s the one Samsung picked up on,” Critchlow told us.

“We’re an office full of geeks here. It’s an effective strategy in terms of making me evangelise the phone. But will it make my followers buy one? Who knows. It ultimately comes down to how good the product is.”

Critchlow, an iPhone 3G owner, said he was relatively impressed with the Galaxy S (and you’d be forgiven for thinking they were the same phone, from the appearance), which is his first hands-on experience of Google’s Android software. (It runs the Android 2.1 software.)

Samsung kicked off its iPhone-bashing Galaxy S campaign with the below poster. But how long will it last? Bring on the side-by-side customer reviews, we say.

Read Original Story…
(Source The Guardian)

BBC Trust rules that corporation’s smartphone apps do not need to pass full public value test, despite rivals’ concerns

The BBC Trust has given given the all-clear to the launch of the BBC’s iPhone apps despite commercial rivals’ concerns about their market impact.

Smartphone applications for BBC News, BBC Sport and the iPlayer did not require further scrutiny through a public value test, it said.

The trust’s review included research into the apps market by a media consultancy firm, Mediatique.

BBC trustee Diane Coyle, who led the review, said: “The apps market is rapidly taking off as more people choose to get their news, sport and other online content while they’re on the move.

“The trust has a duty to represent the interests of licence fee payers, who will increasingly expect to access BBC content in this way, but also to listen to concerns raised by industry.

“In this case we have concluded that while the apps market is developing quickly and we will monitor the launch of BBC apps, a PVT is not required.”

The Trust said a public value test was not required because the iPhone apps did not involve the creation of new content.

But it said the impact of the BBC services on the apps market should be monitored and would be reviewed six months after launch.

“In circumstances where the BBC’s apps have an unanticipated impact on the market it will remain open to the Trust to call the proposals back in for further consideration or to consider any fair trading complaints on appeal.”

The apps were in line with previous BBC activity, which already offered a range of basic web apps for mobile devices, it said, adding: “The proposals are also in line with current market trends including the growing penetration of smart phones and mobile internet usage.”

• To contact the MediaGuardian news desk email editor@mediaguardian.co.uk or phone 020 3353 3857. For all other inquiries please call the main Guardian switchboard on 020 3353 2000.

• If you are writing a comment for publication, please mark clearly “for publication”.

Read Original Story…
(Source The Guardian)

Mobile phone operator reports its first quarterly service revenue growth since the recession

Strong demand for mobile data has helped Vodafone increase its service revenues for the first time in 18 months, as its key markets recovered from recession.

Britain’s third-largest mobile phone operator today reported a 1.1% rise in service revenues to £10.58bn in the last three months, reversing a trend that began in the final quarter of 2008. Revenue from data services such as smartphones and high-speed internet “dongles” jumped by 25%.

“These are the first quarterly results to show service revenue growth since the global recession impacted,” said chief executive Vittorio Colao.

“We have achieved these results through our continuing commercial approach in key European markets, focusing especially on data, and from strong growth in emerging markets, with India now cash-positive at an operating level and our highest ever quarterly revenue in Turkey,” he added.

Colao also said that Vodafone would announce a change of strategic direction in October, to “drive shareholder value”. This is understood to include a new focus on data services, especially in emerging markets like India and China.

Colao declined to give further details this morning, saying it would be “disrespectful to his board”, but hinted that it may be driven by the increased number of mobile operating systems on the market today.

“The world has changed,” he told reporters. “Many operating systems are strong and competing … this is a good opportunity to have a look at our strategy.”

Vodafone saw strong growth in demand for smartphones in Europe during the quarter, particularly in the UK where the company started selling Apple’s iPhone earlier this year.

Since taking over as chief executive in summer 2008, Colao has been trying to increase growth in Vodafone’s existing territories rather than continuing with the acquisition drive that has given it stakes in markets around the world.

Vodafone also announced today that it has finally resolved a long-running dispute with the UK tax authorities. This row centred on Vodafone’s decision to register Mannesman, the German mobile giant it acquired in 2000, in Luxembourg.

HM Revenues & Customs had claimed that Vodafone owed taxes in Britain under the Controlled Foreign Companies rules, which the mobile operator disputed. It has now agreed to pay £1.25bn to settle the case, having previously made a provision of £3.1bn on its books.

Shares in Vodafone rose 1.88% this morning to 151.85p.

Read Original Story…
(Source The Guardian)

Ofcom’s new code of practice will require providers to include information on all paper bills regarding consumer access to dispute resolution services

Mobile phone and broadband providers must notify customers that they can take their complaints to a free independent resolution service, under plans outlined by communications regulator Ofcom.

An Ofcom-approved resolution service has been available to consumers from two approved providers – the Communications and Internet Services Adjudication Scheme (CISAS), and the Office of the Telecommunications Ombudsman (Otelo) – but last year 77% of consumers who failed to resolve complaints with their phone and broadband provider after 12 weeks did not know they existed.

From next year, communications providers will have to include information of the relevant dispute resolution service on all paper bills. They will also have to write to consumers whose complaints have not been resolved within eight weeks to inform them of their right to take their complaint to a dispute resolution service.

Nick Hutton, telecoms expert at Consumer Focus, said: “Each year, millions of customers experience problems resolving their complaints about phone and broadband services. Making it easier for consumers to find out about the help available to resolve their complaints is a positive step.

“A further welcome move would be for phone and internet providers’ complaints data to be published. If consumers could compare performance on complaints handling it would allow them to factor this into their choice of provider and act as a spur to companies to improve help for customers who have cause to complain.”

Ofcom research shows that dispute resolution services improve the outcome for consumers. Where complaints about mobile providers were not resolved within 12 weeks, 91% of complaints were subsequently resolved when taken to a dispute resolution service compared with 51% where the consumer did not go to a dispute resolution service.

Ofcom will also establish a code of practice with minimum standards for how providers must handle consumer complaints. The idea is that the code will provide consistency in standards and will give Ofcom powers to take action against providers who don’t treat complainants fairly.

The code will require providers to make sure the fair and timely resolution of complaints, and have procedures that are transparent and accessible so consumers can easily find out how to make a complaint.

Ofcom chief executive, Ed Richards, said: “We want to make sure that when something goes wrong, consumers are able to find out easily how to make a complaint and can be assured that their provider will be able to handle their complaint effectively.”

The code of practice will come into force on 22 January 2011. The requirements to improve awareness of dispute resolution services will come into force on 22 July 2011.

Read Original Story…
(Source The Guardian)

• Quarterly figures show steep like-for-like decline
• Underlying profits also down 27%
• Sales rise 1% but handset prices are cut

Profits at Nokia have plunged over the last three months as the company continues to struggle against rivals such as Apple and RIM, maker of the BlackBerry, in the smartphone market.

The Finnish handset maker reported today that profits fell 40% in the second quarter of 2010 compared with a year ago. Underlying profits were down 27%.

Although net sales were 1% higher at just over €10bn (£8.4bn), the profitability of its handset and service division slipped as the company cut the prices of its higher-end phones to make them more attractive to consumers.

Nokia’s failure to compete better against Apple’s iPhone and the growing number of handsets running Google’s Android platform has put chief executive Olli-Pekka Kallasvuo in the firing line. The company is reportedly looking for a replacement, with analysts warning that Nokia needs to get its hands on a “European Steve Jobs” if it is to regain its dominant position in the mobile market.

Kallasvuo called for an end to speculation over his future, telling the US television station CNBC that it is damaging the company. “There has been a lot of speculation on my position, on myself, during the last couple of weeks and that is not good for Nokia and must be brought to an end one way or another,” Kallasvuo said. “At the same time, I’m not in a position here and now to really shed any more light on the topic so I guess this is a no comment. I really concentrate now on the task at hand.”

Kallasvuo also insisted today that Nokia, which makes roughly four out of every 10 phones sold worldwide, had reasons to be optimistic, although the company is only aiming to maintain its share of the mobile device market this year. “The global handset market has continued to grow at a healthy pace, led by some of the less mature markets where Nokia is strong,” he said.

Kallasvuo added that solid sales of cheaper phones to developing markets had boosted the overall performance of Nokia’s handset business.

The average selling price of a Nokia handset dropped to €61 (£52), from €62 in the previous quarter. For smartphones, average prices fell 8% quarter-on-quarter to €143, and are down 21% over the last year.

Today’s figures suggest that Nokia is having to cut smartphone prices to maintain market share at the expense of profitability. Its smartphone shipments were up by 12% quarter-on-quarter at 24m units, in line with Nokia’s estimate for the overall growth of the market.

The company is now pinning its fortunes on the new Nokia N8 smartphone, although its release has already been delayed until later in the year.

Nokia also maintained its prediction that the global handset market volume would grow by 10% this year.

Earlier this week, Apple reported its best ever quarter, partly due to strong demand for the iPhone.

Read Original Story…
(Source The Guardian)

Nokia faced another difficult quarter for its devices and services division, as the financials struggled in the competitive smartphone market

Read Full Story…
(Source Mobile News CWP)

Telecoms service provider Livvy’s Group has built up a base of big clients without singing from the rooftops. Mobile News went along to a customer event at Stamford Bridge to see what all the whispering is about

Read Full Story…
(Source Mobile News CWP)

It’s crunch day for Apple and iPhone 4 – what can we expect? Stay with us for coverage throughout the day

11.45am: BBC News: users are reporting new issues with 3GS devices.

As the iOS 4.0.1 update has fixed the methods of displaying signal strength in some iPhone 4 devices, it appears that a past update is causing older models to drop calls mysteriously:

“At the same time some owners of the iPhone 3GS are reporting that an earlier update to the handset’s operating system made their phone far more likely to drop calls. The dropped calls occur when the phone suddenly reboots during a conversation”.

The report doesn’t make clear which software update caused this problem or whether it affects 3G or 4 devices. Plugging one hole as another appears? Have you updated? Let us know below…

11.30am: The clamour for a bigger software update/’iDuct’ tape/anything just cranked up a notch: US Democratic senator Charles E. Schumer has written an open letter to Apple chief Steve Jobs, saying:

“I write to express concern regarding the reception problem with the Apple iPhone 4. While I commend Apple’s innovative approach to mobile technology and appreciate its service to millions of iPhone users nationwide, I believe it is incumbent upon Apple to address this flaw in a transparent manner.

“[...] The solutions offered to date by Apple for dealing with the so-called ‘death grip’ malfunction—such as holding the device differently, or buying a cover for it—seem to be insufficient. These proposed solutions would unfairly place the burden on consumers for resolving a problem they were not aware of when they purchased their phones.

“I also encourage Apple to keep its promise to provide free software updates so that bars displayed accurately reflect signal strength; I further urge Apple to issue a written explanation of the formula it uses to calculate bar strength, so that consumers can once again trust the product that they have invested in.”

Who’s your UK political tip for jumping in? Tom Watson MP? Peter Mandelson?

11.20am: So we had a smart pre-emptive move from Apple late last night with the quiet release of the iOS4.0.1 software upgrade. But did it do the trick for you?

For some, it appears to have solved the fundamental signalling problem:

But for others, the problem remains:

10.48am: It must have been quite the week at Apple’s Cupertino, California base. iPhone 4 woes have continued, the technology company set to explain all at today’s crunch press conference.

The much-maligned device has suffered fundamental problems with its mobile reception – growing uncertainty surrounding a potential recall leading to a dip in Apple’s share price and prompting more speculation over the future of the device.

While experts look for a recall of devices, customers clamour for a simple fix. We expect to see one or the other at today’s impromptu press conference. Seeking to gain the initiative, Apple last night released iOS 4.0.1 – a simple fix we’ve all being waiting for? All this and more remains to be seen.

Stay with us for comprehensive coverage throughout the day ahead of the embattled technology company’s 6pm summit. Got news? Tip us off.

Read Original Story…
(Source The Guardian)