Posts Tagged “service”

Guardian Mobile News

• Despite the squillions of iPhone apps out there, Apple has worked very hard to keep details of its contract with developers under wraps. No longer: the Electronic Frontier Foundation used Nasa’s iPhone app as an avenue to file a Freedom of Information request to get a public copy of the contract (PDF). And the organisation isn’t happy with what it sees: including a ban on public statements, certain reverse-engeineering restrictions and Apple’s lack of liability in case of something going wrong.

Google is testing a TV search service, according to a report in the Wall Street Journal. It suggests that there’s a pilot scheme for an embedded set-top search service linked to a US satellite TV provider – not the first time that Google has shown television ambitions (here are two examples in the UK). But still worth watching.

• Also in Google, meanwhile, ZDNet brings news of this Goldman Sachs note reducing expectations of sales of the Nexus One – drastically. It now thinks the company will sell 1m handsets in 2010, down from a previous estimation of 3.5m. Why? “Possibly due to limited marketing and customer service challenges” – or, in other words, the decision to sell it online-only.

You can follow our links and commentary each day through Twitter (@guardiantech, @gdngames or our personal accounts) or by watching our Delicious feed.

guardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

Read Original Story…
(Source The Guardian)

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , ,

Comments No Comments »

Yahoo Mobile News

The International Telecommunication Union has released a new standard which
it claims will boost mobile services in the areas of roaming and compatibility.

Read Full Story…
(Source Yahoo UK News)

Tags: , , , , , , , , , , , , , ,

Comments No Comments »

BBC Technology News

Almost four in five people worldwide see internet access as a fundamental right, a poll for the BBC World Service suggests.

Read Full Story…
(Source BBC Technology)

Tags: , , , , , , , , ,

Comments No Comments »

ZDNet UK Mobile News

Broadband Delivery UK will allocate funds for the 2Mbps universal service commitment and next-generation broadband

Read Full Story…
(Source ZDNet UK)

Tags: , , , , , , , , , , ,

Comments No Comments »

ZDNet UK Mobile News

Broadband Delivery UK will allocate funds for the 2Mbps universal service commitment and next-generation broadband

Read Full Story…
(Source ZDNet UK)

Tags: , , , , , , , , , , , ,

Comments No Comments »

The Register Mobile News

Hutchison ‘looking for options’

With the merger of Orange UK and T-Mobile UK approved by the European Union, the current UK leaders, O2 and Vodafone, will be mulling their competitive responses. So far, Vodafone has mainly focused on revamping its software brands and its higher-value services, but it could also move to acquire the country’s smallest cellco, 3 UK, say analysts.…

Web threats: Why conventional protection doesn’t work

Read Full Story…
(Source The Register)

Tags: , , , , , , , , , , , , , , , , , ,

Comments No Comments »

Yahoo Mobile News

Telecommunications provider
Kcom is to
outsource its customer maintenance and field support to
Phoenix
IT Services .

Read Full Story…
(Source Yahoo UK News)

Tags: , , , , , , , , , , ,

Comments No Comments »

Guardian Mobile News

Government commission says more needs to be done to help young people stay in rural areas

The lack of mobile phone reception and broadband coverage in rural areas has become the No 1 issue in dissuading young people from staying on in the countryside, the chair of the Commission for Rural Communities has said.

In a report to the prime minister, Stuart Burgess, the government’s rural advocate, said that the long-term future of the countryside is in jeopardy because so many young people are being forced out of rural areas to find homes, jobs and support.

In what was described as a “snapshot” of the state of the countryside, Burgess found that almost 60% of urban areas are able to receive a cable-based broadband service, while in villages and hamlets this drops to 1.5%. The report said that lack of internet access was a major issue for children who live in rural areas. “With social networking such a feature of youth culture, lack of access can lead to frustration and exclusion.”

The issue was one for both parents and children. In an interview with the Guardian, Burgess said that “the No 1 issue is broadband access and mobile phone networks for young people thinking of buying houses in rural areas. For children there’s an expectation that they will be able to use the internet for homework. Yet we have seen schools’ internet network close down at 4pm in rural areas and there’s no internet at home.” He called on the government to introduce a scheme nationally modelled on a successful pilot in remote Cumbria, which now has the highest penetration of broadband in any rural area in England. Burgess said that for adults phone reception was becoming essential and that he wanted mobile phone companies to treat the countryside as a foreign country allowing customers to “roam for a network to connect to. When you go abroad mobile phones roam for a network to connect to. Yet in rural areas, where you may only have one provider, if your phone is from another company you cannot access the signal.”

The recession had thrown into sharp relief the historic advantages of towns in Britain. At the end of June 2009, 40% of 16- 24-year-olds in rural areas were unemployed or economically inactive, but the report pointed out that of the 573 Job Centre Plus outlets in England, only 23 are in more rural areas. “Government-approved training schemes, accessed largely through Job Centre Plus, are not a viable option in rural areas.”

The report says that even recent government initiatives have been unequally distributed. Of the 3,000 Sure Start Children’s Centres in England only 80 are in villages and hamlets and on average these each have to provide for 2,500 children, more than double the average for urban centres.

guardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

Read Original Story…
(Source The Guardian)

Tags: , , , , , , , , , , , , , , , , , ,

Comments No Comments »

ZDNet UK Mobile News

The European Commission has begun a consultation on including broadband in the universal service obligation

Read Full Story…
(Source ZDNet UK)

Tags: , , , , , , , , , ,

Comments No Comments »

ZDNet UK Mobile News

The mobile operator says a deal with Intel will lead to its multimedia services running on MeeGo smartphones, tablets and netbooks

Read Full Story…
(Source ZDNet UK)

Tags: , , , , , , , , , , , , , , ,

Comments No Comments »

Guardian Mobile News

People are buying increasing numbers of smartphones, but are they living up to the media hype? Fanfare thinks not….

Smartphone sales are growing fast, but “57% of smartphone users are disappointed with handset and application performance,” claims a report from Fanfare (PDF: registration required). However, the results reflect a very small sample: “155 members of the public” and “the survey was conducted online and filled in anonymously,” so don’t bet your lunch on its applicability to the Great British Public.

Most of the issues appear to be internet related, with streaming media, web browsers and social networking applications causing the most problems. And then there’s the part that could be important to Fanfare, which offers automated testing services:

“55% of respondents cannot tell whether individual problems stem from the handset or the mobile network and, as a result, 53% instinctively blame the smartphone manufacturer whenever an issue arises.”

Dissatisfied smartphone users typically tell their friends and family (57%) and social networking sites (58%), which could have a negative effect on sales. Indeed, it makes social networks much more of an influence on purchasing than “traditional media” (by 64% to 40%).

Fanfare marketing man David Gehringer says: “The Apple App Store and Android Market have served up billions of app downloads, giving smartphone owners the ability to use their phones in new and exciting ways. But now that the novelty is wearing off, users want their applications to be more reliable.”

The report says:

“Looking ahead, three quarters of respondents (74%) believed that handsets will become less reliable and that this is unacceptable. The vast majority (88%) said that they are happy to wait until handsets have proven reliability before purchasing – suggesting consumers are becoming more cautious as a result of negative experiences.”

I’d like this to be true, but I can’t really see much evidence. It seems to me there’s a big fashion element to smartphone sales and (based on a much smaller sample than 155) people like being one of the first to own a sexy new gadget. How well they can make it work it is another matter.

Nor is this a criticism of media darlings such as Apple’s iPhone, HTC and Google Android phones, various BlackBerry handsets and the odd Palm. All of these seem more reliable and usable than what I remember of the Nokia 7110 or 8110 (The Matrixphone), while disappointed iPhone owners seem to be a very rare breed indeed.

So, are you happy with your smartphone, and if not, is the backlash about to start?

guardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

Read Original Story…
(Source The Guardian)

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Comments No Comments »

Yahoo Mobile News

TeliaSonera, a provider of telecommunication services, has selected Ericsson, a provider of broadband access network, to boost its fixed broadband network.

Read Full Story…
(Source Yahoo UK News)

Tags: , , , , , , , , , , ,

Comments No Comments »

The Register Mobile News

As Netflix mulls iPhone app

Apple executives are shopping around the idea of enabling iTunes users to back up movies, music, and television on the company’s servers and to access them from any internet-connected device.…

Case Study: WhatsUp keeps Legoland turnstyles ringing

Read Full Story…
(Source The Register)

Tags: , , , , , , , , , , , , , ,

Comments No Comments »

Yahoo Mobile News

Ofcom has awarded a contract to broadband monitoring firm SamKnows to
research and collect data on the fixed broadband speeds delivered by internet
service providers (ISPs).

Read Full Story…
(Source Yahoo UK News)

Tags: , , , , , , , , , , , , ,

Comments No Comments »

Yahoo Mobile News

BT Conferencing is to offer interoperability with Cisco, Polycom and Tandberg
videoconferencing systems as part of its BT One Source managed service.

Read Full Story…
(Source Yahoo UK News)

Tags: , , , , , , , , , , ,

Comments No Comments »

Yahoo Mobile News

Virgin Media is to launch a commercial 100Mbit/s broadband service later this
year, and has plans to trial a 200Mbit/s service.

Read Full Story…
(Source Yahoo UK News)

Tags: , , , , , , , , , , , ,

Comments 1 Comment »

The Register Mobile News

Regulation apparently working shock

UK punters are more than twice as happy with premium-rate services than they were last year, according to the industry regulator PhonepayPlus.…

The power of collaboration within unified communications

Read Full Story…
(Source The Register)

Tags: , , , , , , , , , , , , ,

Comments No Comments »

Guardian Mobile News

Document sharing website Scribd to challenge Apple and Amazon in the mobile market

Document sharing website Scribd is making a more direct challenge to Amazon and Apple by launching a mobile service that it hopes will make it easier for millions of people to read on the go.

The move could put the well-regarded startup – described as “YouTube for documents” – into more direct competition with larger rivals such as Amazon and Apple, which is set to launch the iPad and its iBooks application next month.

Scribd already offers more than 10m documents online, including books from major publishers such as Random House and Simon & Schuster, but from today will also begin offering users the chance to read their files on any smartphone or ebook reader.

A simple system to send files to their device – regardless of what it is – may help erase complexity and give people easy access to much more content, said Trip Adler, Scribd’s co-founder and chief executive.

“Right now people are confused about which e-reader to buy, they’re confused about how to get content onto their devices,” he told the Guardian. “This solves all of that by putting all these devices so you can read any content on Scribd on your device.”

At the moment, most ebook readers acquire new titles through applications specifically built by the makers of their gadget – such as Amazon’s Kindle book catalogue. Adler suggested that providing a broad range of material across all devices was largely uncharted territory, but that it should boost the popularity of ebooks and downloads of other types of documents.

“This should help increase sales, because if people can read things they buy on the web on their device, they are more likely to buy it,” he said.

Amazon already offers access to its catalogue of books through the Kindle, as well as an iPhone application, but Scribd’s 50 million users will also be able to download other documents shared through its site – including how-to guides, research papers and self-published books.

The move is part of a wider mobile strategy that the company says will help it tap into the huge mobile devices market. Over the next month, it plans to launch a range of applications for the Kindle, iPad, iPhone and Android handsets, as well as a number of other platforms.

It is also launching developer tools that will enable programmers to create their own applications to search and link to any of the documents held in Scribd’s archive.

“There are maybe a million ebook readers out there, but there are billions of smartphone users,” Adler said.

The launch comes on the heels of a similar effort by Kobo Books, an American ebook retailer which earlier this week unveiled its own system aimed specifically at the UK market.

Kobo has agreements in place with most major publishers – including Bloomsbury, Penguin and Faber & Faber – and says it will also offer many titles for free.

But while the ebook industry has plenty of momentum, it has also been dogged by controversy.

Some publishers have said they will delay ebook releases to protect hardback sales, and Macmillan recently found itself in a feud with Amazon over the price of digital texts.

The outlook for sales, meanwhile, remains unclear. High street retailer Waterstone’s, which has its own ebook store, said that just 80,000 titles were sold in the run-up to Christmas and Amazon is still silent on Kindle ebook sales despite continuing to boast that they now make up a significant part of its business.

Adler said that platform-agnostic selling was a significant step forward that would not only encourage more people to buy ebooks, but could also convince publishers to sell unprotected files, rather than encumber their products with anti-piracy locks.

Scribd has raised almost $14m from investors since being founded in 2007, with backers including Netscape founder Marc Andreessen and former PayPal executive David Sacks.

guardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

Read Original Story…
(Source The Guardian)

Tags: , , , , , , , , , , , , , , , , , , , , , , , ,

Comments No Comments »

ZDNet UK Mobile News

The carrier has stopped charging for Ethernet services based on distance, in a bid to emphasise its European presence

Read Full Story…
(Source ZDNet UK)

Tags: , , , , , , , , , ,

Comments No Comments »

Guardian Mobile News

Adam Elgar hopes a mobile broadband dongle will do for his daughter, who is moving into a house with no fixed line internet access.

My daughter is moving into a house with no fixed line internet access, and she’s sceptical about going down the dongle route with her laptop. Her mobile phone signal will be adequate, but not great. How could she best achieve the bandwith needed for (for example) watching TV online? Your 8 October 2009 answer — Can 3G replace a landline? — suggests that only a landline will do. But are there now other solutions that you’d recommend?
Adam Elgar

I would love to be able to recommend WiMax (IEEE 802.16), which is much like a long-range version of Wi-Fi (IEEE 802.11), but it’s very unlikely that your daughter is living in an area where it’s available. Given the UK government’s/Ofcom’s lack of interest in WiMax, I don’t see that changing. I would also love to be able to recommend LTE (Long Term Evolution), which is the 4G service of choice among phone network suppliers, but it is probably still a couple of years from common use.

Since I can’t do either, I’d suggest your daughter either looks into the cost of a landline or tries to find a friendly neighbour who will share an existing Wi-Fi network. Or, particularly in a rural area, considers two-way satellite services like Astra2Connect.

While I wasn’t very keen on mobile 3G dongles last October, I’m even less keen on them today. I had been using my 3 dongle inside the M25 for email and Twitter but I’ve stopped because it’s often not worth the effort — and 3’s HSPDA seemed to me to be the best service!

Even with a dongle, you’re not connected the whole time, so it’s not really “mobile broadband”: it’s more like “mobile dial-up”. And because of line drops/tunnels/tall buildings/whatever, you can spend more time connecting and disconnecting (and downloading 3’s pointless home page) than you do tweeting. I wouldn’t usually try to watch a YouTube video or iPlayer programme via 3G, though it might be possible.

The actual throughput your daughter will get will depend on exactly where she lives: results can vary on the same street, or even inside the same house. However, I’d be a touch surprised if she got much more than 2.2 Mbps, regardless of the “headline speed”. I wouldn’t be shocked if she got 1 Mbps, or even less. By contrast, a fixed phone line or cable connection should normally be able to deliver 3 Mbps to 7 Mbps for a lower cost. (You would also have to include the cost of installing and renting the phone line, but sometimes this can be shared between four or five people.)

You can perhaps get some idea of the likely performance and the deals on offer by entering your daughter’s post code in the “Speed in my area” page at Broadband Speedchecker. This takes users’ speed test results from the past six months and plots them on a Google map. There are a few pins for mobile broadband services, though it could do with more.

In the end, I’d guess that mobile broadband is now worse than it used to be because many more people are using it. The market has grown with the arrival of better smartphones (BlackBerry, iPhone, Android etc) and the cheaper deals for dongles and bandwidth taken up by mobile netbook and notebook users, me included.

Are the network providers going to expand capacity (which costs money) faster than required by the number of new users? Maybe, but I wouldn’t bank on it.

guardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

Read Original Story…
(Source The Guardian)

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Comments No Comments »