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Many children get their first mobile phone on starting secondary school in September. We hunt down the best first deals for an 11-year-oldWhen to let your child have their first mobile phone is a contentious issue. But the chances are you’ll join the majority of parents and get them one when they start secondary school at 11.At this age many children start travelling to and from school alone and parents like the reassurance of knowing they can call home.So with a bewildering plethora of handset and tariff options, where do you start to find the best deal?Anthony Ball, director of mobile comparison website Onecompare.com says: “You can get a mobile contract for your child, but pay-as-you-go is probably the best move because of the level of control it gives parents. If your child uses the phone too much, the credit simply runs out until you decide to top it up, but they can still receive your texts and calls free.”There’s also little point buying an expensive, flashy phone that could serve as a “mugging magnet”.Many parents will have an old phone they can pass on to their child or, if not, they can pick up a basic model for under £20 and put in a free sim card now available from most major networks, which often offer bundles of texts, call time and, if want, internet access typically starting with a £10 top-up per month. But which one?”The difficulty of getting the first deal for an 11-year-old is that you have little idea of how, and how much, they are going to use their phone,” Ball says. “But as these sims are free and don’t tie you in to a long contract, you can try one and, if that doesn’t suit, simply switch to another.”Earlier this month Tesco Mobile targeted young users with its launch of, arguably, the UK’s cheapest sim-only monthly tariff which provides unlimited texts and 100 minutes of call time for £6 a month.But it’s not available instore – it’s only sold online and over the phone, and is based on a one-month sim-only rolling contract paid by direct debit which means that customers can cancel and switch to other providers should they choose after 30 days.It should particularly suit text-addicted youngsters. Tesco’s research shows that 16- to 24-year-olds are the most prolific texters and, on a personal note, I’ve found that a sim, offering unlimited texts, is definitely the best money-saving mobile option for my two aged 12 and 16.If, however, your child is likely to go over the 100-minute call-time allowance excess calls are charged at 20p per minute and the bill is added on to your £6 monthly direct debit, so the cost could quickly add up. As a safety measure, Tesco puts a £30 cap on the monthly amount you can run up on top of the £6 subscription.If that limit is reached, the phone is barred for outgoing calls (not, importantly, from incoming calls) until the paying customer – the parent in our scenario – calls Tesco Mobile to verify the amount of credit they are willing to pay.But this does highlight the difference between a standard pay-as-you-go deal, where your child cannot run up a bill, and a monthly contract, where they can.Below are a selection of the pay-as-you-go free sim deals on offer for a £10 monthly top-up from major networks which may suit an 11-year-old’s usage.O2 SimplicityFor £10 a month you get unlimited texts plus a choice of either 100 minutes call time to any UK network or 500MG of web time, enough to send and receive up to 500,000 emails a month or surf up to 5,000 web pages. Calls made in excess of those included in a package are charged daily at 25p per minute for the first three minutes, then 5p per minute for the rest of the day. Available at freesim.o2.co.ukOrange If you join Orange with a free sim and choose from one of its pay as you go “animal” packages, you receive £5 free credit with your first £10 top-up. Options include Racoon – a basic, no-frills package, giving a 15p flat call rate and 10p texts to any network any time. For a top-up of £10 per month, Dolphin gives you 300 free texts and free access to the internet subject to a monthly 100MB cap with calls charged at a minimum of 20p per minute and Canary gives you 100 free minutes call time to any mobile (not landlines) at evenings and weekends every month with excess calls charged at a minimum of 20p per minute. Available at freesim.orange.co.ukT-Mobile When you top up by £10 a month you get unlimited free texts as a bonus on top of your £10 credit to use on calls, web-surfing and so on. Call charges are 10p per minute to T-Mobile phones and 25p a minute to other UK mobile networks and landlines. Internet access charges are maximum £1 a day. Available at t-mobile.co.ukTesco Tesco offers a triple-your-money deal so that a top-up of £10 becomes £30 of credit. Free credit is given once a month and is valid for one month. If you top up again in the same month this generates free credit for the following month. Available at www.tesco.com/mobilenetwork/Consumer affairsTelecomsMobile phonesChildrenJill Papworthguardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

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Network operators can’t be trusted, not like banks As America wakes up to the idea of pay-by-phone the Consumers Union is calling for greater regulation, concerned that proximity payments may not receive any protection at all.…

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Heard of Silicon Street? It’s Paul Street, in central London – just round the corner from Silicon Roundabout and a cousin of Silicon Fen… and it’s where messaging service HulloMail is based.Founded in 2008 with seed funding from venture capital, the service has 25 staff and claims phenomenal growth in the past six months with more than 150,000 downloads. Next on the to-do list is a co-branded smartphone version for mobile operators that, hopes chief executive Andy Munarriz, will open the service to millions of users. • What’s your pitch?”We answer your phone when you can’t, sending messages left by the caller straight to your phone – you can play it back as if it where a music track on your iPod. It also tells you when someone called you but did not leave a message. You can see all your voicemails in one single list with a photo of the person next to each message – this saves you time as you can play each messages by simply selecting it. You don’t have to make a call and listen to the person telling you who called, when they called and then wait to hear the messages in the order they were left. It’s much less frustrating! “We have another a cool feature that lets you send a voicemail without having to call that person. Press record, leave your message and then send – it’s is quick and free. “HulloMail is a cloud-based service. Users sign-up by downloading the mobile app from the relevant marketplace (currently Android, BlackBerry and iPhones in the UK, USA and soon Ireland). Part of the sign-up process sets your mobile divert to our cloud answer service (voicemail, in layman’s speak). We then have the ability to answer your phone calls when you don’t – essentially, we replace your mobile operator voicemail service. When someone leaves you a message, we then push it directly to the HulloMail mobile app on the phone and also to your email, so you can play it directly from your device or as an MP3 attachment. “Finally, we let you send new and reply-to voice messages to your contacts without having to make a physical call. These messages are called Hullos – short voice messages you can send directly to fellow HulloMail users or anyone with an email address.” • How do you make money?”We make most of our money from technology licenses and services, but this will shift to revenue from co-branded cloud-based services for consumers, in conjunction with mobile operators. We also expect the consumer services to pay for themselves when we launch paid-for advanced features from autumn 2010.” • How are you surviving the downturn?”We are keeping focused and not overextending ourselves. We are lucky that smartphones are still selling like hotcakes and users are hungry for apps.” • What’s your background?”My background is in software and systems design. I consider myself a technologist with a passion of user interface design. “I’ve worked for 20 years in software and telecoms. I also founded VoxSurf in 1999, which pioneered the world’s first web and open standards-based call completion and messaging platform. This is currently deployed to 35 million users globally. I previously worked for companies such as Accenture and Sprint, specialising in the design, development and installation of service delivery platform architectures to a number of industries. This ranged from phone banking to field force management. I’ve also authored several mobile web and messaging technology patents.” • What makes your business unique?”Being the ‘son of VoxSurf’, HulloMail is in a sweet spot of having large-scale services deployed with mobile operators and now a consumer focus of our own in one of their core service areas. I believe this is a unique and fresh combination in the industry today and places us in a very good position to modernise voice messaging services as a consumer brand. Our strategy to scale the business is to offer mobile operators a co-branded HulloMail. We are extremely focussed and good at what we do so our goal is to work with mobile operators in a fresh way to help deliver a service that people want. “We are passionate about providing consumer-led innovation as opposed to simply delivering technology for technology-focused solutions, which is what I believe many traditional vendors currently present to mobile operators.” • What has been your biggest achievement so far?”We licensed our technology to one of the largest telco vendors in our space that continues to use it as the basis of one of their successful platforms today. I cut the code of the prototype for what became our technology platform over a two-week holiday. It still puts a smile on my face when I think of it.” • Who in the tech business inspires you?”In business James Dyson inspires me. I would imagine that telling VCs you have re-invented the Hoover must have been as hard as telling VCs you have re-invented voicemail. He had to go to Japan to prove a point. I’ve been luckier – I only had to nip over to Ireland. “Steve Jobs and his Apple team turned mobile on its head. Despite the negative vibe on their walled garden approach, it is thanks to Apple that companies like HulloMail could prove a mobile concept directly with consumers. Only five years ago it was impossible to deploy an app without getting involved with a device manufacturer and a mobile operator – the process length alone could kill the business.” • What’s your biggest challenge?”Scaling the business, by accelerating consumer growth.” • What’s the most important web tool that you use each day? “Email – I believe that email continues to be the killer app. However I use email too much and I should call people more often.” • Name your closest competitors”You have the traditional telco vendors such as an Ericsson or Comverse, or Acision selling messaging systems to the mobile operator. You also have the web-based guys such as Google and Google Voice. Neither of them offers mobile operators a web-based cloud model coupled with actual consumer demand for the product, like we do.” • Where do you want the company to be in five years?”As a recognised telco brand, which is deployed to millions of mobile users.” • Sell to Google, or be bigger than Google?”If I was a mobile operator focussing on differentiating my services, HulloMail would be a good option to enable a horizontal voice and video messaging strategy across multiple devices. Is there a mobile operator bigger than Google?” hullomail.com Internet startupsDigital mediaMobile phonesAppsJemima Kissguardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

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16 to 24-year-olds particularly adept at juggling act, cramming nine and a half hours of media into six and a half hours of actual timeBritons are juggling several types of media at the same time to sate their appetite and leave enough time for everything else in their lives, the Ofcom study reveals.The average media consumer’s digital day is seven hours and five minutes. From breakfast radio to peaktime evening TV, via surfing and texting at home or at our desks, media takes up 45% of our time.The actual amount being consumed is even higher, Ofcom believes, with the boom in mobile computing helping Britons to multitask. “The ability of people to surf the web on their laptop while also watching TV has given people a licence to roam while staying connected,” said Peter Phillips, Ofcom’s strategy and market developments partner. A fifth of our media time is this kind of “simultaneous” consumption.Those aged between 16 and 24 are particularly adept at this juggling act, and are mopping up more media than any other age group. They cram nine and a half hours worth of media into six and a half hours of actual time – data that suggests the cliche of the youngster loafing in the lounge is an unfair one.”Sixteen-to-24-year-olds go out more, and spend less time watching TV,” Phillips commented. He also acknowledged that this multitasking can mean we devote less attention to any one media source, although this was more pronounced when using new technology. It appears we are simply better at combining reading, landline calls or TV watching with another activity without our attention drifting.Discovering that teenagers are happier than their parents to combine web surfing, phone calls, tweeting and TV is not exactly a revelation, and Ofcom’s research does show that some other truisms also still apply. The over 55s are still wedded to their TVs and radios (67% of all the media they consume), while computers, mobile phones and handheld gadgets make up 58% of 16- to 24-year olds’ media diet.But there are also plenty of surprises in this latest snapshot of the UK marketplace. The gap between the way different generations use old and new media is closing fast. For the first time, more than 50% of over-55s have broadband at home, and a third are sending and reading emails each day.There have also been some interesting changes in the importance people give to different media activities. Half of all adults said they would miss TV the most, up from 44% in 2005, followed by 15% who cited the internet (up from 8%) and 11% who would pine for their mobile phone (up from 10%). Hi-fi equipment and CD players have fallen most sharply in our affections with a mere 2% of people saying they would miss them the most, down from 13% four years ago. For the 16 to 24 age group, though, the mobile phone would be missed nearly as much as the telly.But the death of television as the dominant media platform appears to be far away as ever. TV continues to take centre stage in the evenings, partly due to the success of talent shows. However the box in the corner of the room is increasingly likely to be a high-definition flatscreen. More than five million households now have a HD set, up from 1.9 million in March 2009.”Television still has a central role in our lives. We are watching more TV than at any time in the last five years,” said James Thickett, Ofcom’s research director.While Simon Cowell can take some credit for maintaining the nation’s TV fix (measured at three hours and 45 minutes per day), another factor is the growing demand for time-shifted viewing, thanks to digital video recorders as well as catch-up TV services such as the BBC iPlayer or ITV Player.”The ability to watch what we want when we want it is bringing people back into the living room, said Phillips. Commercial broadcasters should not rejoice too much, though, as DVR owners have the option to skip through the adverts.While TV appears to have maintained its ability to hold our attention, 17% of viewing is still taking place alongside another media format – typically a computer or mobile phone.Smartphone sales have risen rapidly in the UK in recent years, up 81% in the 12 months to May. The research shows this led to much more media consumption “on the go”, although in many cases people appear to be heading straight for Facebook and staying there.The social networking site makes up 45% of the total time spent online on mobile phones during December 2009, Ofcom said. This may have been skewed by a surge of family photos or amusing Christmas party pictures, although the regulator also cited more recent data that illustrates Facebook’s remarkable “stickiness”.”The average user spent around six hours and 30 minutes on Facebook in May 2010, compared with nearly one hour 30 minutes for users of Google, and nearly two hours for users of MSN [Microsoft] services,” said the regulator. Twitter holds second place on the social networking ladder ahead of MySpace and LinkedIn, with traffic to its website up 56% in the past year.Increased adoption of high-powered mobile phones also means that more young people are abandoning their fixed broadband line.Ofcom’s research also shows the impact of the recession. Revenues in the telecoms industry were badly hit in 2009, falling for the first time since the regulator started tracking this data in the early 1990s. Ofcom said this was also due to increased price pressure as operators try to lure customers to take a bundle of services, and a tailing-off in the boom in mobile phone and broadband connections.With TV revenues contracting, it was little surprise that the amount consumers spend on communications fell again to £91.24 per month. Five years ago we spent an average of £100.71 per month. “Consumers are using communications services more – including phone calls, texting and the internet. Yet they are paying less despite getting more, partly through buying in bundles,” said Ofcom.Digital mediaSocial mediaSocial trendsOfcomInternetMobile phonesGadgetsGraeme Weardenguardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

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Police move to shut down criminal network suspected of global fraud using premium-rate phone lines and stolen iPhonesPolice have moved to shut down a criminal network suspected of running a complex global scam which made millions of pounds from UK mobile phone networks using stolen iPhones and premium-rate phone lines.Eight men and one woman were arrested on suspicion of conspiracy to defraud in a series of early morning raids across England today.Officers had been investigating a complex conspiracy where mobile phones were purchased using false identities, and then the SIM cards used to call premium-rate phone lines owned by people involved in the scam.City of London police detectives seized dozens of mobile phones, hundreds of SIM cards, thousands of pounds in cash and fake documentation from homes in Southend, Walsall, central Birmingham, Middlesbrough, and Forest Gate and Southall in London this morning.The raids followed a month-long investigation into a rapidly growing criminal conspiracy profiting from the theft and illegal use of almost 1,000 mobile phones – the vast majority of which were iPhones.SIM cards were removed from illegally obtained phones then shipped abroad and plugged into automatic dialling machines, which repeatedly called lines that charged up to £10 a minute and were owned by members of the conspiracy.The cards accrued enormous bills in a matter of weeks, which were paid by mobile phone networks, but when the companies contacted the registered owners they invariably found people who had fallen victim to identity fraud.O2 was one of the networks hit by the scam, and had £1.2m stolen through premium phone lines in July alone. They contacted police with the results of their own investigation and worked in partnership with detectives from the City of London police – the national lead force for fraud – to uncover an elaborate and expensive fraud.Police now believe a gang of West Africans bought mobile phones on contracts from high street stores using false identities and stolen or fraudulent credit cards.The gang predominantly targeted iPhones for their high resale value. Once the phones were purchased they were sold to a middleman, believed to be based in Birmingham, who would split the SIM cards and handsets before selling the phones to criminal contacts abroad.The SIM cards were then sold to a gang based in London and Essex who were involved in running the premium phoneline scam.Police arrested several members of the gang, all of whom are of Pakistani origin, at homes in Forest Gate, Southall and Southend this morning.They are suspected of setting up a complex network of shell companies to launder the profits from the premium phone lines and hide their identities.At one home in Forest Gate, police found hundreds of SIM cards, £15,000-worth of iPhones still in their boxes, 20 bank cards and several fake passports. At another property they uncovered hundreds of letters that had been prepared to try to con people out of their savings with a promise of a lottery win, a scam known as a 419 con.Investigators have traced the stolen handsets and SIM cards all over the world, including several countries in the Middle East, continental Europe and Vietnam.Police are now hunting to find out where the profits went, as many of those involved lived “under the radar” in council houses with few obvious assets, apart from relatively expensive cars.Detective superintendent Bob Wishart said officers had struck at “a highly sophisticated criminal network” that had been targeting the telecommunications industry and stealing millions of pounds.”Our investigation found a crime gathering momentum,” he said.”Each month more SIM cards were being used to make more phone calls to premium-rate lines at more expense to the network provider.”The criminal exploitation of the latest consumer technology is a recurring theme of our work.”Our collaboration with O2 on this investigation highlights the benefits of how the private sector can work with the police to proactively target common threats to our communities.”Adrian Goreham, responsible for tackling fraud at O2, said: “This was a sophisticated and organised attempt to defraud mobile phone operators.”We are committed to reducing mobile phone crime and have a dedicated team that monitors and investigates such attempted criminal activity.”CrimeMobile phonesiPhoneAdam Gabbattguardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

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Facebook will unveil its new location features at an event in Palo Alto late tonight, our time. The site has been working on these features for months, enabling ‘places’ tags to video and audio back in March and, no doubt, carefully watching the surge in use of services like Foursquare and Gowalla. Both have built significant traction with audiences but are also building partnerships with fairly enthusiastic venues, who benefit from very explicit near real-time information about their most committed customers. And customers, in turn, get discounts and prizes if they check in the most. Photo by _Yuki_K_ on Flickr. Some rights reservedNone of this will be lost on Facebook, who have also reportedly expressed interest in buying the lesser-known location-based service (LBS) Hot Potato.LBS is certainly one of the hottest topics in technology right now, and after years of promises and experimentation is finally starting to take off thanks to a combination of interest in casual gaming, improved and widespread GPS in mobiles and the rise of apps, which has brought these services to a new audience.But as well as needing to be seen to innovate in this area, Facebook’s interest is ultimately commercial. Those fledgling deals with venues and retailers have massive potential, picking up on the trend of downturn-friendly sites like Groupon that offer discounts to teams of well-organised consumers.Nearly one-third of Facebook’s traffic is generated from mobiles, so adding auto-geotagging from mobiles to photos and possibly status updates is probable. The site could tag any location mention in a status update, on a wall, in a photo album – any content on the site, in short – as well as any geo-tagged media posted to it.Location will be probably added to Facebook’s Platform for third-party developers, meaning Foursquare et al could plug in to Facebook’s userbase. Eventually, we can expect a standalone tab for location, probably a map visualising the locations of your friends – if not now, with the launch, then eventually once the backlash has died down.And that’s the most significant point. While the early adopters will be quite happy to play with this tool (and in fact wonder why it took Facebook so long) the wider public are still very uncomfortable with location features. That’s a natural part of the technology adoption process, and also a symptom of the shifting peception of what is acceptably private and what is acceptably public. We are heading towards open, but cautiously, and it is right that these services are scrutinised to make them as robust and safe as possible. You can imagine the headlines.Facebook knows that, and the only thing that matters about adding location data to Facebook profiles is how secure and uncomplicated the privacy settings are. One person’s ‘granularity’ is another person’s ‘complicated’, and Facebook had better hope users can turn privacy up to 11. I’d argue that of all the features Facebook has launched, and every  momentary backlash, this is by far the biggest opportunity for a serious balls up. That’s down to Facebook’s scale of half a billion people, the public’s discomfort with the commercial uses of their data (at least for those who care to think about it) and the uniquely risky implications of location services that go wrong. If they get it right, on the other hand, it could finally deliver the promise of location-based-services to the mainstream. In technology at least, that’s big news.FacebookSocial networkingSocial mediaLocation based servicesFoursquareGowallaMobile phonesDigital mediaJemima Kissguardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

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Tesco undercuts competitors with £6 deal for unlimited texts and 100 minutesTesco has launched what it believes is the UK’s cheapest sim-only mobile phone tariff, providing unlimited texts and 100 minutes for £6 a month.The deal, which is available online and over the phone, is based on a one month sim-only contract, so customers can switch easily to other providers should they choose. Customers will also earn Tesco Clubcard points with their monthly bill.Lance Batchelor from Tesco Mobile and Tesco Telecoms said: “This deal is ideal for a younger market or any text addict out there who doesn’t want to have to fork out a large amount each month but still wants to use their mobile to their hearts content.”We’ve seen a big increase in sim-only mobile tariffs as savvy spenders hang on to their handsets and shop around for the best tariffs available.”Recent research conducted by Tesco Mobile showed that 16- to 24-year-olds – who are the most prolific texters – are the highest spending age group for mobile contracts, with just under a third (31.6%) spending more than £30 a month on their mobile bills.Ernest Doku, communications expert with comparison website uSwitch, said: “I’m very impressed that Tesco’s pay monthly offering is so competitive. Their deals including handsets and longer contracts are not particularly attractive, but this undercuts their competitiors offering similar sim-only deals – it is great value for money.”Tesco already offers a £10 Pay monthly sim deal, which provides 400 minutes or 800 texts to your five favourite numbers.Internet, phones & broadbandConsumer affairsMobile phonesTescoJill Insleyguardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

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Apple’s iPad is a ‘game changer’, says Rupert Murdoch – but Samsung is about to become its first serious competitor and others will not be far behindWhen Rupert Murdoch announced last week that Apple’s iPad was a “game changer” and would lead to hundreds of millions of so-called tablet computers being sold globally, it was not just the media world that nodded sagely in agreement. The technology industry is also gearing up for a world in which the desktop PC, laptop computer and smartphone are joined by a fourth member of the home computing family.With the same market foresight and cutting edge design that enabled it to revolutionise the smartphone market with the iPhone, Apple has given itself a commanding lead in this new market. But the iPad is about to have several new competitors, some of which will be made by companies that have scores to settle with Apple boss Steve Jobs, having seen him usurp their place in the mobile phone market.It is the very success that Apple had in the smartphone market and the reaction it has produced – especially from Google – that means Jobs will not enjoy the sort of lengthy market lead with the iPad that he has enjoyed with the iPhone.It is three years since the iPhone first appeared and only in recent months have serious competitors arrived. But with one of the first real alternatives to the iPad expected to be unveiled tomorrow in New York by Samsung, there will soon be devices able to compete with and perhaps even better Apple’s product.Speaking to Wall Street analysts as his News Corp empire announced its financial results on Wednesday, Murdoch said: “I think we’re going to see, around the world, hundreds and hundreds of millions of these [tablet] devices” and they are going to change the way that people consume the content created by his media businesses.”Murdoch himself reckons Apple will sell about 15m iPads this year and more than 40m by 2012, with more being made by other manufacturers. But estimates for the potential size of the market vary wildly. One thing is certain, these estimates will be wrong.A couple of months before the iPad launched, ABI Research estimated that 4m could be shipped this year, rising to 57m a year by 2015. But on the run-rate reached since the device launched in the US in April, Apple should exceed 4m this month. At the start of the year, research house Gartner reckoned 4m tablets would be sold this year – including the iPad. After the iPad’s success that estimate is now 14m.To put this into perspective, the tablet market is still small compared with the PC and the mobile phone markets. Sticking with Gartner’s figures, the 14m tablets in 2010 compares with an estimate of 1.4bn mobile phones and 366m personal computers.In financial terms, Generator Research reckons by 2014 Apple’s iPad business will be worth more than $17bn (£11bn), while the worldwide smartphone market will be worth $65bn and the laptop market $195bn.But while the figures for tablet computers may be comparatively small, the technology industry reckons tablets will fundamentally shape the way that consumers interact with digital content in the future. Getting in on the ground floor, so to speak, is crucial.As with so many technology fads, the industry has been here before. A decade ago, Bill Gates unveiled the Tablet PC and the following year told the Microsoft faithful that the new device would become the most popular form of PC within five years. Five years later, Microsoft was still trying. It teamed up with Intel and Samsung for Project Origami to work on smaller handheld digital media and gaming devices. They also failed to capture the public’s imagination.Apple, however, has got its timing right. Whether by luck or judgment, the iPad has emerged during a confluence of events. The ubiquity of broadband internet access in the developed world has created a generation of web users who want instant access and interactivity with media, from music and film to books and newspapers. The media industry, meanwhile, is desperate to move away from the mere “digitisation” of its traditional product so it fits on a PC screen and is ready to experiment with new formats. As the media industry explores new ways of creating content in order to generate new revenues, a tablet represents a perfect half-way house between the sit-forward world of the keyboard-based PC – where online advertising has so patently failed to deliver revenues – and the passive sit-back world of traditional circulation and display advertising-based print media.The iPhone and its host of imitators, meanwhile, have got consumers accustomed to the idea of using touch as their main point of interaction with content, rather than a keyboard and a mouse. Finally, the arrival of operating systems designed specifically for touch-based smartphones means manufacturers have something ready to use, rather than having to shoehorn into their tablet computers pared-down but still bulky “mobile” versions of PC operating systems.After the arrival of Apple’s iOS, when the first iPhone appeared, Google realised the mobile phone industry could not be relied on to create a viable competing software platform on its own. So it created its own operating system, Android.This year, sales of Android devices have already overtaken sales of iPhones in the US and sales in the UK are already up more than 300% as the result of just one new device, the HTC Desire. Worldwide, Android is expected to overtake iOS in terms of global smartphone shipments during 2012, according to forecasts from iSuppli. The company reckons Android will be used in 75m smartphones at this point, up from 5m last year, while iOS usage will be 62m units, up from 25m.Now Android is headed for the tablet market. The two biggest names in communications and software are both still lagging behind. Microsoft is unclear whether tablets should use its Windows 7 software – which does support touch – or base devices on its Windows Phone software, while Nokia has turned to Intel for help in creating new tablet software under the MeeGo brand.BlackBerry, meanwhile, has upgraded its software for touch and looks ready to explore tablets, while Hewlett-Packard recently bought Palm, which will provide it with a solid software base for the next generation of smartphones and tablets.”How long did it take for competitors to compete with the iPhone?” asks Carolina Milanesi, from Gartner’s mobile devices team. “You are talking three years. But with the tablet I really do not think that is going to be the case. A lot of the things that took time in the smartphone market are already there in tablets. We continue to see Apple dominating the segment for the next three years or so but you will see devices that are very close to the iPad very quickly.”iPadTablet computersAppleTechnology sectoriPhoneMobile phonesRichard Wrayguardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

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If you think net neutrality sounds boring, think again. While the debate has been bubbling along for years, it is a concept that could mean the open, free and equal internet of today that we take for granted. So what does it mean?Net neutrality is the principle that all internet traffic – content, platforms, and websites – should be treated equally by the networks that deliver them. The internet today is, mostly, a level playing field. We pay a fee to have access to the internet. Web services pay to host their content and to for that content to be accessible. And internet service providers pay for the bit in between – the connection. What telecoms firms want is the right for companies to pay a premium to have their content delivered faster than rival content, or to establish new layer or faster internet on which to to serve paying, premium services. That would leave non-commercial sites on a poorer, slower web where they would find it harder to attract readers – changing the democratic nature of the internet. It would also mean poorer users, or those in the developing world, would find it harder to access the “full” internet experience.Photo by JasonWalton on Flickr. Some rights reserved.Against net neutralityAgainst net neutrality are the big telecoms networks in the US – Verizon, AT&T, Comcast and others – because they want to introduce tiered, prioritised  services. That could mean Yahoo paying to have its search results delivered faster, through a faster network, than Microsoft’s Bing, for example. Computer scientist David Farber is one who has cautioned against net neutrality saying it may hinder the progress of new and improved networks. “An updated internet could offer a wide range of new and improved services,” he told the Washington Post in 2008. “including better security against viruses, worms, denial-of-service attacks and zombie computers; services that require high levels of reliability, such as medical monitoring; and those that cannot tolerate network delays, such as voice and streaming video. To provide these services, both the architecture of the Internet and the business models through which services are delivered will probably have to change.”For net neutralitySeveral high-profile figures from the tech industry, including the internet protocol, co-inventor Vint Cerf and web inventor Tim Berners-Lee, have spoken out in defence of the net neutrality principle. Berners-Lee has said: “Control of information is hugely powerful. In the US, the threat is that companies can control what I access for commercial reasons. In China, companies could control what users access for political reasons. Freedom of connection with any application to any party is the fundamental social basis of the internet.”Where did the term come from?Network neutrality isn’t a new concept in telecoms. In the US, the “common carrier” laws ensured that customers of different phone networks could talk to each other. Regardless of who and how they paid to access the telephone network, once they are on the line, they can call anyone.The term was popularised in the late 1990s but was popularised when the arguments were picked up by the press around 2006. In the US, coverage has centered around the Federal Communications Commission which upheld a complaint against ComCast for illegally restricting paying web users from using filesharing services. In the UK, “traffic shaping” can similarly be seen as a precursor to wider tiers of internet use with ISPs commonly demoting and even blocking P2P traffic, for example. ISPs want to be allowed to charge for services that put pressure on networks, like the BBC’s video, which may lead to them charging.What does this Google-Verizon pact mean?Google has always said it supports net neutrality, whereas Verizon is one of the biggest networks in the US and wants to be allowed to charge for different services. The two agreed a proposal, rather than a formal deal, which listed  key principles that business and regulators could work with:• ISPs cannot discriminate against any service in an anti-competitive way.• ISPs cannot block consumers from any legal service. • ISPs have the right to manage and prioritise web traffic.• ISPs must be transparent about how they are managing services.• The FCC would enforce on a case-by-case basis, and have its regulatory powers over broadband services restored.• A fixed part of all phone fees would be dedicated to investment in broadband networks.And the last and most significant two: • ISPs can introduce new and different internet services, such as 3D.• Wireless services are exempt from all these proposals, apart from the condition of transparency.Photo by gt8073a on Flickr. Some rights reserved.First, new types of content and new types of services on new types of network – this is the internet of the future. While the internet today operates as one largely unified planet, the internet of tomorrow will need investment and innovation to build new features and functionality we can only dream of. Second, the desktop is dying and wireless, mobile networks are the future. So the internet of the future will operate on the network of the future – largely a wireless one. Under this proposal, wireless services would be exempt from all these requirements, which means ISPs would be able to discriminate against competitors and would be able to block access to a service even if it was legal. It’s the same principle as your mobile operator charing you more to call a friend on another network – but with everything from video, to email, gaming, music – anything you do on your phone. The FCC wasn’t too pleased that Google and Verizon are trying to dictate policy, however. Commissioner Michael J Copps said: “Some will claim this announcement moves the discussion forward. That’s one of its many problems. It is time to move a decision forward – a decision to reassert FCC authority over broadband telecommunications, to guarantee an open internet now and forever, and to put the interests of consumers in front of the interests of giant corporations.”Net neutrality campaigners say Google’s response is contradictory, hence the negative response to the Verizon pact. Despite its proclaimed commitment to net neutrality, Google has proposed a future where ISPs can build and charge new networks as they wish.Net neutralityGoogleMobile phonesInternetDigital mediaTelecomsJemima Kissguardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

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(Source The Guardian)

Tags: 10, 3, all, bbc, consumer, deal, email, free, google, line, mobile, mobile phone, mobile phones, networks, new, phone, phones, sam, service, sim, uk, update, world

Saudi Arabia is conducting tests to find out how to install a Blackberry server inside the country to monitor messagesSaudi Arabia and the makers of the BlackBerry smartphone have reached a deal on accessing users’ data that will avert a ban on the phone’s messenger service, a Saudi official said today.The agreement involves placing a BlackBerry server inside Saudi Arabia to allow the government to monitor messages and allay official fears the service could be used for criminal purposes, the official said.The deal could have wide-ranging implications for several other countries, including India and the United Arab Emirates, which have expressed similar concerns over how BlackBerry maker Research in Motion Ltd, handles data.The Saudi official, who spoke on condition of anonymity because he had not been authorised to discuss the details of the deal, said tests were under way to determine how to install a BlackBerry server inside the country.The reported agreement raised questions about how it would affect Saudi access to messages sent over BlackBerrys, but the Saudi official would provide no more details. RIM says its technology does not allow it – or any third party – to read encrypted emails sent by corporate BlackBerry users. The consumer version has a lower level of security.Canada’s international trade minister Peter Van Loan confirmed on Friday that Canadian officials were in talks with the Canada-based maker and Saudi officials in a bid to avert the ban. RIM has declined to comment on the talks.The kingdom is one of a number of countries expressing concern that the device is a security threat because encrypted information sent on the phones is routed through overseas computers making it impossible for local governments to monitor.However, critics maintain that Saudi Arabia and other countries are motivated more by the wish to further curb freedom of expression and strengthen controls over the media than by a fear of terrorism.The United Arab Emirates has announced it will ban BlackBerry email, messaging and Web browsing from October, and Indonesia and India are also demanding greater control over the data.Analysts say RIM’s expansion into fast-growing emerging markets is threatening to set off a wave of regulatory challenges, as its commitment to keep corporate emails secure rubs up against the desires of local law enforcement.Saudi Arabia’s telecommunications regulator, known as the Communications and Information Technology Commission, announced the imminent ban on Tuesday, saying the BlackBerry service “in its present state does not meet regulatory requirements”, according to the state news agency SPA.Saudi security officials fear the service could be used by militant groups. The kingdom has been waging a crackdown for years against extremists linked to al-Qaida.Saudi Arabia also enforces heavy policing of the internet, blocking sites both for political content and for obscenities.BlackBerry phones are known to be popular in the business world and among young people in the kingdom, where local media estimate there are some 750,000 BlackBerry users, who see the phones’ relatively secure communication features as a way to avoid attention from the authorities.Saudi ArabiaMobile phonesCensorshipguardian.co.uk © Guardian News & Media Limited 2010 Terms & Conditions

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(Source The Guardian)

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VoIP company Vonage launches app that lets Facebook friends call each other for free

Heaven forbid, you forget your phone. You need to make a urgent call, but all you have with you is an iPod Touch. Well, now you can use your iPod to call your Facebook friends.

A new mobile application enabling Facebook friends to call each other for free is being released today, and an app for the iPad is thought to be only weeks away.

The app – produced by internet telephony company Vonage and available for iPhone, Android devices, and the iPod Touch (the latter only allowing outbound calls) – lets users call Facebook friends using Voice over Internet Protocol (VoIP), providing both parties have downloaded the app. Users will eventually be able to make calls (both incoming and outgoing) through the iPad.

Vonage Mobile for Facebook is free to download, free to use and works on Wi-Fi, 3G and 4G connections. Later versions of the app are expected to include premium functions and cater for the iPad, as well as encompassing instant messaging, SMS and the ability to make calls to mobile numbers directly from the application.

But the release of this new app provokes an unavoidable question: how many of your Facebook friends would you feel comfortable being able to call your mobile phone?

Facebook friends: an app to make you reimagine your “friendships”?

At launch, there is no way to block selected Facebook friends from calling your mobile – so, theoretically, anyone you’ve decided to accept as a friend on Facebook can call your phone. As we know, plenty of people accept Facebook friend requests from relative strangers, or people to whom they wouldn’t necessarily divulge their phone number.

Michael Tempora, senior vice president of programme management and strategic initiatives at Vonage, said: “I expect that’s the case [that people don't want every one of their Facebook friends being able to call their mobile phone]. Certainly you always have ability to decline a call. Incoming calls will ring your phone and users still have the option to decline or accept.

“Future releases will also add a call block capability. A consumer can always choose not to download the application or de-friend someone on Facebook. This app adheres to all Facebook’s rights and responsibilities.”

In other words, your downloading of the app and accepting of Facebook friend requests are taken as double confirmation that the people you befriend online are the people you’d be happy calling your phone. Online social networking, however, isn’t as straightforward. That is, of course, unless you’ve adopted a personal Facebook policy readying for the day when your friends would be able to call your phone. Or preparing for a day when your child’s Facebook friends can call their mobile phone.

I suspect we’ve not heard the last of this, though VoIP telephony companies moving towards social networks is not a new thing.

Usurping mobile networks?

And what of the mobile networks we largely rely on to make calls to our friends? Is Vonage expecting a backlash? “It’s hard for me to speculate,” Tempora said. “Our customers will be delighted, Facebook users and iPhone users and Android users will be delighted.

“It’s a paradigm changer for the consumer, and one that takes advantage of broadband networks. It’s exciting for consumers and another step for us in using VoIP technology to deliver great value for consumers.”

Vonage advises users who don’t have an unlimited data tariff to contact their provider to see what charges apply. Making a call using the app uses approximately 250kb a minute, a Vonage spokesman said, adding that the number of minutes sold on contract mobiles is going down while the amount of data sold and used is on the rise – this new app potentially warranting a data upgrade depending on usage.

It’s all about timing: a good day to bury bad news?

The importance of this product for a company with a history of financial losses can be inferred from the launch date: the same date it will announce second quarter financial results.

That said, Vonage posted a sharp increase in net income in its first quarter results, recording a jump of $8.7m (£5.4m) year-on-year to $14m. Though the short-term forecast underlying these headline figures would no doubt prove disconcerting to company bosses, recruitment of new subscribers to the Vonage World plan was expected to continue dropping, and loss of existing subscribers was also expected to continue.

“It’s certainly very important to us,” Tempora said. “But it’s absolutely consistent with our vision that people should be able to call from anywhere they are using any broadband device that’s convenient. This is an important first step for us but it’s just the start, we expect in future to provide a wide range of apps.

“Going forward, we will expand on the launch to add additional communities – some already existing online – or social communities like family. We will also add device platforms – other mobile devices, PCs, Macs and premium services like the ability to call from Facebook to phone numbers as well as instant messaging components.”

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(Source The Guardian)

Tags: 10, 3, all, android, charges, connections, consumer, contract, free, iphone, launches, lg, line, mobile, mobile phone, mobile phones, mobiles, networks, new, new mobile, phone, phones, released, sam, service, sol, tariff, Touch, uk, world

Google’s Android mobile OS finally overtakes Apple’s iOS in new purchases, figures gathered before release of iPhone 4 show

Google’s Andoid mobile operating system has continued its growth in US market share, according to new figures, with a continued drop for Microsoft’s Windows Mobile and waning loyalty among BlackBerry owners.

Apple’s iPhone remained the most desired smartphone on the US market in the second quarter of 2010, Nielsen figures gathered before the release of the iPhone 4 show.

But it’s three cheers for Google as the increasingly popular (among consumers as well as manufacturers) operating system continues an upward trajectory on both sides of the Atlantic. Retail watcher Gfk said last week that UK sales of mobiles running Android had risen by more than 300% this year.

It would, of course, have been more newsworthy for Android to have dropped in market share, given the scope of devices and operators it caters to. The chart of US smartphone subscribers in the first half of 2010, below, shows a steep incline for Android adoption.

Towards the end of June, Android nosed ahead of Apple’s iOS as most-adopted operating system in the US smartphone market – but these figures take in only a week of iPhone 4 sales.

Among US owners of a BlackBerry, 57% are planning to abandon the smartphone and opt for a different operating system, quarter two figures show. The news puts added importance on RIM’s press conference today, with the expected launch of the BlackBerry 9800, thought to have both a touchscreen and a slide-out qwerty keyboard.

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(Source The Guardian)

Tags: 10, 3, all, android, apple, Blackberry, consumer, google, growth, iphone, line, mobile, mobile phone, mobile phones, mobiles, new, phone, phones, three, Touch, uk

The UAE’s BlackBerry ban goes to the heart of how the mobile phone market has evolved

The decision of the United Arab Emirates to ban BlackBerry email, messenger and web browsing services goes to the heart of the way in which the handheld devices operate – itself a consequence of the mobile market in which they were born.

When the first BlackBerry appeared, over a decade ago, mobile phone networks were far more basic than they are today. The most innovative service the majority of users had seen since mobile devices first appeared in the 1980s was the introduction of text messaging.

In the US, many mobile users were still making calls on analogue networks, while in Europe the new digital operators were only just introducing data services. But the sorts of speeds possible over networks such as Orange and Cellnet in the UK were pitiful. Speeds of 9.6Kb per second – less than 1% of the average speed available in the UK today, according to recent research – meant the networks had to resort to offering a pared-down version of the internet using Wap (Wireless application protocol) technology. Using a mobile phone to receive email, let alone access the “real” internet was almost unheard of.

By the mid-1990s, Canada’s Research In Motion (RIM) was already working with partners on a messaging device that would work on a new wireless data network, which its owners hoped would be rolled out across Europe and the US. It was not much of a success – although the UK network that used this technology eventually became Turbo Dispatch, which now sends mechanics from local garages to help millions of stranded motorists every year.

As a result, RIM switched to working with the existing mobile phone companies, but to squeeze emails across their networks meant using compression technology. RIM also needed to be able to persuade jittery corporate IT departments their emails would be safe, which required encryption technology. To create such a lean and secure service required an end-to-end solution, with both the device, the BlackBerry, and the server hosting the user’s email being able to understand each other. However, RIM wanted to be able to offer its devices on any mobile phone network.

As a result, it created the Network Operations Centre (Noc), which seems to have created such a headache in the Gulf. Every mobile phone operator that wants to offer BlackBerry devices has to have a connection to a Noc: – there is apparently one based in Canada to cover the Americas and one covering Europe and Asia. A company that wants to offer BlackBerrys to its employees, meanwhile, has to install software within its own IT systems that can communicate with the Noc.

When a user’s inbox receives a new email, that software securely communicates with the Noc, which then connects securely to the BlackBerry over a mobile phone network to deliver the email. It uses compression technology to make sure the email can be squeezed over even the most congested network. Numerous research reports over the past year have suggested that BlackBerrys are at least five times more efficient at email and attachment viewing than any other platform.

RIM has since opened its network up to consumer email services such as Gmail and Hotmail, which together with the introduction of a range of stylish devices aimed at the consumer market has created a boom in usage of BlackBerry phones among teenagers. Opening up the RIM network to the web has also allowed internet browsing, which is also apparently faster on a BlackBerry than other devices. They are three times more efficient than other carriers, according to a recent report by Rysavy Research.

But there is another side-effect to the way that RIM’s network architecture is configured and it has been seized upon by cash-strapped teenagers: BlackBerry Messenger. Because RIM knows every BlackBerry device in use, regardless of which network it is on, and they are all directly connected to its Nocs, BlackBerry users who have devices with the right software can communicate with each other without incurring the network interconnection and roaming charges associated with text messages.

Text messages and telephone calls, meanwhile, are routed solely over a mobile phone network, so neither will be affected by the UAE’s decision. That also explains why when there is a problem with RIM’s network – which has happened in the past – BlackBerry users can still make calls.

The first BlackBerry appeared in the late 1990s and was effectively a two-way pager. The first full email device – the 5810 – appeared in 2002.

The name, incidentally, was created by the company’s brand agency, which looked at the trademark small buttons on the device’s keyboard and decided they looked like the pips on a strawberry. That name, however, sounded too “slow”. Blackberry sounded punchier and it stuck.

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(Source The Guardian)

Tags: 10, all, Blackberry, charges, consumer, email, mobile, mobile phone, mobile phones, moto, networks, new, orange, phone, phones, roaming, service, sol, three, uk

Free broadband firm TalkTalk promises competitive prices in mobile services deal with Vodafone

Internet and phone firm TalkTalk has struck a deal with Vodafone to launch a mobile service under its own brand.

TalkTalk, which helped revolutionise the broadband market by introducing “free” internet access four years ago, will offer both contract and pre-pay tariffs to existing customers from the autumn.

Market watchers will be looking to see whether the company, the second-largest residential broadband provider in the UK, will have as big an impact in the mobile industry as it did in on internet services.

Chairman Charles Dunstone said TalkTalk, which was spun out of Carphone Warehouse earlier this year, would make a “gentle” entry into mobile services, but would offer competitive prices.

“It will be a way to add a very good value mobile package to the account you have with us for your fixed-line phone and broadband,” he said.

TalkTalk entered the phone market in 2003 and the broadband market in 2006. Carphone Warehouse, meanwhile, still has its own mobile venture called TalkMobile, which also uses Vodafone’s network.

News of the mobile phone service came as TalkTalk announced first-quarter results which showed it added 34,000 net broadband customers in the second quarter, taking its total to 4.23 million. That puts it ahead of Virgin Media, which announced earlier this week that it had 4.21 million customers, having added 28,100 in the quarter. BT said yesterday it had 5.2 million broadband customers, adding 96,000 in the last three months, although it does not split out its residential customers from its large base of business users. The UK’s fourth-largest broadband provider, BSkyB, meanwhile, added 119,000 broadband customers in the quarter, taking its total customer base to 2.6 million.

TalkTalk’s average revenue per broadband user was £23.90, slightly up on a year ago. TalkTalk, which bought rival Tiscali a year ago, said its share of net broadband adds was about 10% this quarter, keeping it on track to add 140,000 to 180,000 customers over the year as a whole.

Revenues climbed 31% in the quarter to £444m, broadly in line with expectations.

The company said it remained confident it would deliver 6-8% revenue growth, and 20% growth in normalised earnings per share and dividends per share for the year to 31 March 2011.

Vodafone, meanwhile, has a number of other wholesale deals which allow companies to use its network to become what are termed mobile virtual network operators (MVNOs). It provides network coverage for BT, Asda and Lebara, which targets the UK’s immigrant population.

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(Source The Guardian)

Tags: 10, 3, all, consumer, contract, deal, Deals, free, growth, largest, line, mobile, mobile phone, mobile phones, months, new, phone, phones, prices, service, tariff, tariffs, three, tmobile, uk, venture, virgin, vodafone

A crisp, bright screen makes this smartphone appealing – but Samsung’s new in-house operating system doesn’t

What is it? Samsung Wave GT-S8500 – the first device to run Samsung operating system Bada

Category: Hardware and software, given the newsworthy nature of operating systems these days..

You’d use it for… On the move, personal or business. It’s not going to intrude on BlackBerry’s ground as leading high-performance business mobile device, but the Wave sits happily as a phone suited to staying up to speed while on the move.

First impressions: what is it like to look at, to hold, to use? Perfectly good look and feel to the phone, a sturdy but slender shell encasing a fairly high-spec bit of mobile kit. It’s when you activate the screen things start to go downhill.

The home screen – quite separate from the screen of apps – has six iterations as you swipe your finger right-to-left, inching across a background of some picturesque eastern European town square.

Each of these five modules is for housing a quick access single widget – but the access isn’t so quick after four or five swipes of the finger. Navigating from the home screen to your downloaded apps directory takes another click. Granted, the software is snappy and quickly responsive, but these things all pile up in the “pointless” file.

And you can’t swipe up to the URL bar in the browser, forcing you instead to press an on-screen button. Seems needless.

What does it really do well? Mobile internet has a well-suited clean font, made all the more appealing by the crisp super AMOLED screen. Put the Wave side-by-side with an iPhone 4 and a 3G – you’ll see the difference. FYI: guardian.co.uk looks better on a Wave than a 3G.

Keyboard keys appear far too close together, but typing seems to work fine if not more usable than on the iPhone. When browsing the web, pinching zooms are clunky and not instantaneously responsive.

Video playback is impressive, on the eyes and the ears. Creating media is a good experience too, the 5MP camera shooting strong video and stills taking allowing nifty features like user-directed focus.

What’s the cost? Around £300 sim-free; a 24-month contract, free handset, will set you back between £25-£45 per month.

What’s it up against? A smartphone market with less wiggle room than the App Store. It’s a relatively ruthless market out there for high-end devices, software increasing in consumer importance at a rate of knots.

With Bada, Samsung is late to the party and forgot to invite its marketing muscle. For this reason alone, Wave falls short of the majority of recently-released Android devices – Samsung have plenty of work to do before the release of Bada-powered Wave 2.

Blind us with the tech specs, then: Quite a few headline tech specs come with the Wave: the 5MP video/still camera will draw the punters – 5x zoom for stills and 720p video recording make the feature more than adequate; the Super AMOLED screen is a turn on, but likely only to the techies.

As light as any iPhone, the Wave is slimmer but only at a stitch. At 3.3 inch, the Wave screen limits its viability as a comfortable-to-use mobile internet device. With 2GB internal memory as standard, most users will require a MicroSD card (up to 32GB capacity).

What’s it good for? Taking and sharing decent-quality stills. It would be good for accomplishing tasks quickly if there weren’t so many naggingly bad points of user experience making pretty much any task an exertion.

What are its failings? One word: Bada. A few more words: the cramped feeling while using SMS, the uneconomic use of the 3.3 inch screen made worse by the majority of the screen having a black (or very dark) background even when running apps.

Will I have to read the manual? Does anyone still read manuals? If new to Samsung, you may need to Google “Help! I’ve accidentally locked my Samsung Wave – what now?”

How long is the battery life? With its 3G signal sensor turned off, the battery will last you over 24 hours from full – more than can be said for any iPhone before 4.

What’s its USP? The Wave’s USP would have to be the Super AMOLED screen which, on this score alone, puts it near top of the class for smartphones. That said, I don’t know one single person who’s been sold a phone on screen specifications – and it’s not great marketing fodder either.

Rating out of 10: 6.5

Finally, is it worth it – yes or no? Not at the current price. There are countless devices (and countless yet to be released) doing a better job and with a better operating system. Don’t hold out for the Wave 2.

Rating: 3/5

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(Source The Guardian)

Tags: 10, 3, all, android, App Store, Blackberry, card, consumer, contract, free, gadget, gadgets, google, iphone, line, marketing, mobile, mobile phone, mobile phones, new, phone, phones, released, review, room, sam, samsung, sim, sol, uk

Sales of Android phones have risen by more than 300% this year, new figures show

Sales of Android phones have risen by more than 300% from the beginning of 2010, with one in 10 contract handsets sold in the UK now running Google’s mobile operating system.

Android’s share of the UK mobile contract market grew by 10.2 percentage points from the first quarter of 2010 to the second quarter, from 3% to 13.2%, new figures from retail watcher GfK show.

From the beginning of 2010, most of the UK’s major mobile operators have started selling a number of hotly-anticipated mobile devices running Google’s Linux-based software. The HTC Desire and HTC Legend are among other devices lauded by critics.

Just last week, Samsung launched a direct marketing challenge to the Apple iPhone with its Android-powered Galaxy S device.

Many mobile operators were unable to keep up with demand for the HTC Desire when it launched in the UK in April this year. HTC, the Taiwanese manufacturer of many devices running Android, posted a 41% global sales increase for the first six months of 2010, with figures from April, May and June reflecting record sales, according to the company.

In the same period, mobile devices running “advanced” operating systems – defined as those able to run independent compatible applications – grew in the contract market from 55% to 66.7%. Figures available from June show mobiles with advanced operating systems now representing 73.5% of the contract market.

“The figures suggest an increasing number of consumers are now asking for Android handsets by name,” said GfK analyst Megan Baldock. “Operating systems are no longer simply a by-product but a key selling point in their own right.”

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(Source The Guardian)

Tags: 10, 3, all, android, apple, apple iphone, consumer, contract, global, google, HTC, iphone, marketing, mobile, mobile phone, mobile phones, mobiles, months, new, phone, phones, sam, samsung, sim, sol, uk

Back in May, Rupert Murdoch told investment analysts he would use a press conference “in about three to four weeks” to announce “an innovative subscription model” together with “a number of publishers, device makers and technology companies”.

The press conference never came. But that doesn’t mean News Corp (NSDQ: NWS) isn’t convinced enough of the chances online content subscriptions can work to make them a central pillar of its own business all by itself.


Photo by AMagill on Flickr. Some rights reserved

• About the same time, News Corp should have unveiled the subscription project, it made an alternative announcement… it acquired the IP to the Skiff e-reader platform…

• … And it took a stake in Journalism Online, the Steve Brill-Gordon Crovitz startup helping newspapers charge online. At the same time, John Houseman was appointed as president of News Corp’s digital journalism initiative, responsible for driving and managing new business efforts in “premium digital journalism”.

• The Times and Sunday Times newspapers websites relaunched and have become the first News Corp consumer titles to start charging. (News Corp acquired one of the most famed news subscription offerings in WSJ.com as part of Dow Jones and is expanding paid access to multiple devices.)

• iPad editions debuted for The Times (£9.99 a month) and The Australian, (AUS$4.99 a month) through iTunes in-app payments, each making a big splash initially and satisfying Murdoch’s big belief in mobility. The Times app has had some rocky moments with those in-app payments, with an unknown number of subs getting free months as a result.

• Hulu, in which News Corp has a stake together with Disney (NYSE: DIS) and NBC Universal (NYSE: GE), also launched its long-expected $9.99-a-month premium service for online, iOS and consoles.

• Fox Mobile offered up Bitbop, an unrelated subscription effort compared to Hulu for mobile.

• BSkyB (NYSE: BSY) took its iPhone TV app on to iPad, but at a premium – the same price as a satellite subscription.

• News Corp’s UK newspapers have been blocking the Meltwater search crawler for not paying one of two new licenses required for the privilege.

• And now MySpace Music is apparently considering adding a subscription music service.

There was no industry-wide consensus working together with News Corp, nor even any big joined-up News Corp-wide project apparent – no Times delivery bundled with a Sky TV subscription (as some folks speculated), for example. One partnership that News Corp is taking part in – Next Issue Media, often described as (what else) Hulu for magazines, finally appointed a chief executive but has yet to make any public progress toward an online subscription newsstand or advertising model.

But each of these developments reeks of “innovative subscription model”, just without the “number of publishers, device makers and technology companies” Murdoch described.

Murdoch’s suggestion did succeed in firing up a News Corp that already has ample experience building its own content businesses with continuous, multiple income streams. BSkyB is one of the most successful pay-TV businesses in the world, with average annual revenue per customer now at £503 ($769) a year, and Fox is well used to getting subscription revenue, albeit in the form of license fees from cable operators.

There’s little which links together any of these initiatives as far as consumers are concerned, and the model is often delivered in executed in different ways across the corporation’s many distinct media brands. But, inside News Corp, there’s an increasingly firm belief it can go on validating the recurring paid content model in its own image.

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(Source The Guardian)

Tags: 10, 3, all, compare, compared, consumer, free, iphone, line, maker, mobile, mobile phone, mobile phones, months, new, phone, phones, sam, service, sol, three, uk, world

Samsung has stepped up its marketing game against the Apple iPhone, sprinkling free Galaxy S devices across the twittersphere

Samsung is out with the stretchers, running full tilt towards the customer carnage left by antennagate. Yes, if you’re a disgruntled iPhoner, Samsung is coming for you.

Via Twitter and Facebook, Samsung is giving away (yes, literally giving away) its Galaxy S device, mostly to a “cross section” of customers reporting iPhone reception problems. And so comes the belated response to Apple chief executive Steve Jobs and his public dressing down of other devices – including the Samsung Omnia 2 – last week.

In a press statement, Samsung says: “Recently there has been a real increase in online activity from consumers dissatisfied with some of our competitors’ products.

“We decided to contact a cross section of individuals to offer them a free Samsung Galaxy S as a replacement, as we’re confident that once people have the phone in their hands, they’ll see how impressive it is for themselves.”

Samsung apparently started handing out the Android-powered devices ia Twitter on Wednesday.

Tiffany Nieuwland, Conde Nast digital marketing staffer, was among the first to be offered one after bemoaning the number of dropped calls she gets. Jose Espinosa, director of digital services at Connect Group, was next up for a Galaxy S in the post. And then DigitalNetwork, a London-based search and digital recruitment company.

You get the picture, right? Less a “cross section of customers reporting iPhone reception problems,” more of a cherry-picked bunch of digital influencers.

Will Critchlow, co-director of web marketing and development company Distilled, appears to have been the first recipient of the kindly offer. He received his no-strings Samsung phone this morning – with a handwritten courtesy note attached, no less.

“I asked my followers what phone I should get, a few people got back with various links, one of which I retweeted. It appears that’s the one Samsung picked up on,” Critchlow told us.

“We’re an office full of geeks here. It’s an effective strategy in terms of making me evangelise the phone. But will it make my followers buy one? Who knows. It ultimately comes down to how good the product is.”

Critchlow, an iPhone 3G owner, said he was relatively impressed with the Galaxy S (and you’d be forgiven for thinking they were the same phone, from the appearance), which is his first hands-on experience of Google’s Android software. (It runs the Android 2.1 software.)

Samsung kicked off its iPhone-bashing Galaxy S campaign with the below poster. But how long will it last? Bring on the side-by-side customer reviews, we say.

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(Source The Guardian)

Tags: 10, 3, all, android, apple, apple iphone, consumer, free, google, iphone, line, marketing, mobile, mobile phone, mobile phones, mobiles, new, phone, phones, review, reviews, sam, samsung, service, twitter, uk

Ofcom’s new code of practice will require providers to include information on all paper bills regarding consumer access to dispute resolution services

Mobile phone and broadband providers must notify customers that they can take their complaints to a free independent resolution service, under plans outlined by communications regulator Ofcom.

An Ofcom-approved resolution service has been available to consumers from two approved providers – the Communications and Internet Services Adjudication Scheme (CISAS), and the Office of the Telecommunications Ombudsman (Otelo) – but last year 77% of consumers who failed to resolve complaints with their phone and broadband provider after 12 weeks did not know they existed.

From next year, communications providers will have to include information of the relevant dispute resolution service on all paper bills. They will also have to write to consumers whose complaints have not been resolved within eight weeks to inform them of their right to take their complaint to a dispute resolution service.

Nick Hutton, telecoms expert at Consumer Focus, said: “Each year, millions of customers experience problems resolving their complaints about phone and broadband services. Making it easier for consumers to find out about the help available to resolve their complaints is a positive step.

“A further welcome move would be for phone and internet providers’ complaints data to be published. If consumers could compare performance on complaints handling it would allow them to factor this into their choice of provider and act as a spur to companies to improve help for customers who have cause to complain.”

Ofcom research shows that dispute resolution services improve the outcome for consumers. Where complaints about mobile providers were not resolved within 12 weeks, 91% of complaints were subsequently resolved when taken to a dispute resolution service compared with 51% where the consumer did not go to a dispute resolution service.

Ofcom will also establish a code of practice with minimum standards for how providers must handle consumer complaints. The idea is that the code will provide consistency in standards and will give Ofcom powers to take action against providers who don’t treat complainants fairly.

The code will require providers to make sure the fair and timely resolution of complaints, and have procedures that are transparent and accessible so consumers can easily find out how to make a complaint.

Ofcom chief executive, Ed Richards, said: “We want to make sure that when something goes wrong, consumers are able to find out easily how to make a complaint and can be assured that their provider will be able to handle their complaint effectively.”

The code of practice will come into force on 22 January 2011. The requirements to improve awareness of dispute resolution services will come into force on 22 July 2011.

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(Source The Guardian)

Tags: 10, 12, all, compare, compared, consumer, free, line, mobile, mobile phone, mobile phones, new, phone, phones, service, sol, uk

• Quarterly figures show steep like-for-like decline
• Underlying profits also down 27%
• Sales rise 1% but handset prices are cut

Profits at Nokia have plunged over the last three months as the company continues to struggle against rivals such as Apple and RIM, maker of the BlackBerry, in the smartphone market.

The Finnish handset maker reported today that profits fell 40% in the second quarter of 2010 compared with a year ago. Underlying profits were down 27%.

Although net sales were 1% higher at just over €10bn (£8.4bn), the profitability of its handset and service division slipped as the company cut the prices of its higher-end phones to make them more attractive to consumers.

Nokia’s failure to compete better against Apple’s iPhone and the growing number of handsets running Google’s Android platform has put chief executive Olli-Pekka Kallasvuo in the firing line. The company is reportedly looking for a replacement, with analysts warning that Nokia needs to get its hands on a “European Steve Jobs” if it is to regain its dominant position in the mobile market.

Kallasvuo called for an end to speculation over his future, telling the US television station CNBC that it is damaging the company. “There has been a lot of speculation on my position, on myself, during the last couple of weeks and that is not good for Nokia and must be brought to an end one way or another,” Kallasvuo said. “At the same time, I’m not in a position here and now to really shed any more light on the topic so I guess this is a no comment. I really concentrate now on the task at hand.”

Kallasvuo also insisted today that Nokia, which makes roughly four out of every 10 phones sold worldwide, had reasons to be optimistic, although the company is only aiming to maintain its share of the mobile device market this year. “The global handset market has continued to grow at a healthy pace, led by some of the less mature markets where Nokia is strong,” he said.

Kallasvuo added that solid sales of cheaper phones to developing markets had boosted the overall performance of Nokia’s handset business.

The average selling price of a Nokia handset dropped to €61 (£52), from €62 in the previous quarter. For smartphones, average prices fell 8% quarter-on-quarter to €143, and are down 21% over the last year.

Today’s figures suggest that Nokia is having to cut smartphone prices to maintain market share at the expense of profitability. Its smartphone shipments were up by 12% quarter-on-quarter at 24m units, in line with Nokia’s estimate for the overall growth of the market.

The company is now pinning its fortunes on the new Nokia N8 smartphone, although its release has already been delayed until later in the year.

Nokia also maintained its prediction that the global handset market volume would grow by 10% this year.

Earlier this week, Apple reported its best ever quarter, partly due to strong demand for the iPhone.

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(Source The Guardian)

Tags: 10, 12, 3, all, android, apple, best, Blackberry, cheaper, compare, compared, consumer, global, google, growth, iphone, line, maker, mobile, mobile phone, mobile phones, months, new, nokia, phone, phones, prices, sam, service, sol, station, three, uk, world